Senior Business Analyst

stage; Hartford (CT); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible work arrangements

Pay equity focus

Descripción de la vacante

Global Atlantic Financial Group seeks a Senior Business Systems Analyst to lead cross-functional analysis across Insurance Operations. You will inform strategic change and operational processes, driving KPI development and data-driven insights.

The role emphasizes strong analytics, stakeholder communication, and collaboration with vendors and internal teams. You will contribute to modernizing mail delivery, policy print processes, and validation planning for product launches, with a focus on

Formación

• Bachelor's degree and 3+ years of business systems analysis in Insurance.
• Strong analytical skills to quantify impacts and synthesize data from multiple sources.
• Ability to elicit detailed functional and non-functional requirements from stakeholders.
• Experience with process mapping or business modeling.
• Experience handling adhoc mailings and mail file data scrubbing.
• Demonstrated self-starter and effective individual contributor.

Responsabilidades

• Support Insurance Operations strategy for modern mail and e-delivery formats.
• Collaborate with third parties and internal partners to optimize efficiency and scale.
• Create and submit adhoc mailing requests.
• Establish policies, procedures and strategies for policy print and statements.
• Analyze system problems impacting print and develop recommendations.
• Assess customer impact of print issues and implement remediation plans.
• Maintain documentation of validation audits and results.
• Participate in validation requirement projects.
• Maintain and develop validation plans for product launches and changes.

Conocimientos

Analytical ability

Communication skills

Agile experience

Interpersonal skills

Educación

Bachelor's degree

Herramientas

MS Excel

AI

Adobe Acrobat

Query tools

XML editor

Data warehouse

Descripción del empleo

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

COMPANY OVERVIEW

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company’s performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR’s investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR’s parent company is KKR & Co. Inc. (NYSE: KKR).

POSITION OVERVIEW

The Global Atlantic Insurance Operations team is looking for a Senior Business Systems Analyst to lead cross-functional analysis and activities which inform both strategic change and operational processes throughout the company. The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development.

Responsibilities

• Support the Insurance Operations strategy for delivering a modern, market-leading experience with correspondence through both mail and e-delivery formats
• Collaborate with Print third-party service providers and internal business partners to optimize efficiency and scale across Insurance Operations while reducing risk and expenses
• Creation and submission of adhoc mailing requests
• Participate in the establishment of policies, procedures and strategies related to the efficient administration of policy print, anniversary statements and policy confirmations
• Analyzes system problems impacting print and develops recommendations to solve
• Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication
• Maintain comprehensive documentation of validation audits and results
• Participate in projects to define and document validation requirements
• Maintain and develop validation plans for product launches, product changes and inforce business

Qualifications

• Bachelor's degree and at least three (3+) years of business systems analysis experience in Insurance business with an Annuity and/or Preneed subject matter expertise in new business or policy administration
• Strong computer skills, including MS Excel, AI, Adobe Acrobat, Query tools, XML editor and data warehouse a plus
• Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources
• Ability to elicit detailed functional and non-functional requirements from key stakeholders
• Experience with business modeling or process mapping
• Experience handling adhoc mailings and mail file data scrubbing
• Demonstrated self-starter and effective individual contributor
• Strong organization and interpersonal skills
• Agile experience is preferred. Scrum master or Product Owner experience is a plus
• Ability to excel and lead in a fast-paced environment while taking on diverse responsibilities
• Ability to understand, document and effectively communicate up and downstream systems and process impacts
• Excellent communication skills, work ethic and a high level of personal integrity and accountability
• Proven ability to successfully handle competing priorities and multiple deliverables
• Experience working with external vendors and outsourced business models is a plus

This position is not eligible for visa sponsorship now or in the future.

At Global Atlantic, you will enjoy a highly competitive compensation and benefits package, with a focus on pay equity and flexibility. We are proud to support work/life balance with flexible work arrangements that meet individual and business ne