Senior Business Analyst

Fulton Bank, N.A.; East Petersburg (Lancaster County); Hybrid; USD 122,000 - 149,000; Full time

Benefits offered by this job

Medical coverage

Health Savings Account

Dental & Vision

Life insurance

401(k) match

PTO & holidays

Disability & parental leave

Adoption assistance

Educational assistance

Job summary

Fulton Bank, N.A. in East Petersburg, PA, is seeking a Senior Business Analyst to design and deliver IT-enabled business services.

You’ll work with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual designs, guiding solution delivery in a hybrid, full-time role. You will lead requirements sessions, map processes, perform testing, and collaborate across management levels while driving improvements and change governance.

Qualifications

• 5+ years of business analysis experience.
• 5+ years financial services sector with banking technology knowledge.
• 4+ years creating process maps and wireframes; leading elicitation of requirements.

Responsibilities

• Leads sessions with business users, technology partners, and vendors to define solutions and data flows.
• Writes complex business, functional, and technical requirements specifications and facilitates elicitation sessions.
• Performs smoke and user testing; maps current vs future state processes to identify gaps and efficiency gains; uses diagramming and wire framing for alignment.
• Leads process improvement discussions and builds relationships across organizations.
• Participates in enterprise change control governance to assess impact of changes.

Skills

Business analysis

Communication

Requirements gathering

Data mapping

Process mapping

Project management

Stakeholder management

Education

Bachelor's degree in CS / MIS or related field

Tools

Visual modeling tools

Job description

Senior Business Analyst

Job Locations: US-PA-East Petersburg | US-PA-Lancaster

Location Name: ASC - East Petersburg

County: Lancaster

Category: Technology

Position Type (Portal Searching): Full-Time

FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

Responsible for planning and designing business services within IT. The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. The role troubleshoots and solves escalated issues, evaluates value of user change requests and leads the monitoring, measuring, and enhancing the service. Incumbents routinely communicate with all levels of management in the business and fully understand the underlying technologies and applications to inform business users on the capabilities of technology to solve business needs.

Responsibilities

• Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals.
• Executes the writing of complex business, functional, and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects.
• Performs both smoke testing and user testing as appropriate. Performs and documents process mapping to identify current state versus future state processes to identify gaps and potential efficiency gains. Uses visual tools including diagramming and wire framing to ensure alignment of both business and technical stakeholders on conceptual design and function. Engages in data mapping and translation needed to help with design and implementation of new solutions. Acts in a project management capacity to deliver low rigor projects and initiatives.
• Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations.
• Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services.

Qualifications

Education

• Bachelor's Degree or the equivalent experience. Specialty: Computer science, management information systems, or a related field. (Required)

Experience

• 5 or more years business analysis experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. (Required)
• 5 or more years financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience. Project management experience. (Preferred)
• 4 or more years Creating process maps, and wire framing. Leading elicitation of requirements sessions. (Required)

Knowledge, Skills, and Abilities

• Ability to communicate effectively with both technical and non-technical individuals at various levels
• Excellent problem solving, planning, and interpersonal skills
• Excellent communication, including written, verbal and presentation skills
• Complex Business Requirements
• Complex Functional Requirements
• Process Mapping
• Wire Framing
• Technical Specifications
• Data Mapping/Translation
• Project Management
• Impact Analysis
• Data Mapping/Translation
• Process Improvement

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $81,200.00 - $135,300.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance and a robust wellness program with financial incentives

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.