Financial Center Relationship Specialist

Fulton Bank; Reading (Berks County); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Medical plans

FSA/HSA

Dental & vision insurance

Life insurance

401(k) + ESPP

Paid time off

Disability insurance

Maternity and parental leave

Adoption assistance

Educational assistance

Wellness program

Job summary

Fulton Bank in Reading, PA is seeking a Financial Center Relationship Specialist to serve small business clients and individuals, delivering tailored financial solutions and exceptional service. The role emphasizes relationship-building, cross-selling, and a seamless one-stop banking experience.

Based at the Muhlenberg financial center in Reading, this full-time position requires 40 hours per week with no Sundays, and offers a comprehensive benefits package and performance incentives.

Qualifications

• High School Diploma or equivalent (Required).
• Associate Degree or equivalent experience (Preferred).
• 3+ years demonstrated sales experience (Required).
• 3+ years customer service experience (Required).
• 2+ years banking experience (Preferred, small business focus).
• Notary Public (Potentially).

Responsibilities

• Manage a portfolio of small business customers as primary contact for banking needs.
• Drive proactive sales conversations via multiple channels and outbound calls.
• Promote banking solutions using CRM; cross-sell and deepen relationships.
• Maintain compliance with regulations and Fulton policies.
• Adapt to varying Financial Center traffic and prioritize tasks while maintaining service quality.
• Provide transactional support as needed.

Skills

Sales experience

Customer service

Communication skills

Small business focus

Proactive mindset

Education

High School diploma

Associate degree (preferred)

Notary public (certification)

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity (approximately 40 hours per week) based out of our Muhlenberg financial center in Reading, PA. Must be available to be scheduled around branch operation hours (no Sundays).

As a Financial Center Relationship Specialist, incumbents will serve as versatile banking professionals, responsible for delivering a wide range of banking services to both individual customers and small business clients. Incumbents will act as dedicated points of contact for small business clients, providing tailored financial solutions and exceptional service to support the client's growth and success. In addition to the Small Business focus, this role will be an active part of the Financial Center Performance, delivering an unparalleled customer experience to all customers, from service to sales, focusing on a seamless one-stop experience for all their financial needs.

• Manage a portfolio of small business customers, serving as their primary point of contact for all banking needs. Build strong relationships with clients to understand their business objectives. This will include having needs-based conversations to identify and provide tailored recommendations for banking products and services that support their growth strategy. Identify opportunities to deepen relationships (cross-sell) and expand the banks small business client base through prospecting, networking and leveraging leads and referrals.
• Drive proactive sales conversations through various channels, both internal and outbound. This involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. Use digital tools to proactively demonstrate digital solutions to customers. Identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
• Utilize the CRM (Customer Relationship Management) system to actively promote a variety of banking solutions to enhance the overall service experience for customers. Maintain proficiency in deposit accounts, consumer and small business lending opportunities, credit cards, investment options, and promoting digital solutions. Provide customers with a one stop experience regarding all their financial needs by focusing on customer-centric conversations to deepen relationships and become their trusted advisor.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Recognize the demands of this role may vary based on Financial Center traffic and customer needs. Demonstrate adaptability and flexibility in allocating time across different tasks such as engaging in proactive sales conversations, working in the Distributed Work Model, or processing transactions, all while delivering customer satisfaction with every interaction.

Additional Responsibilities

• Provide transactional support for customers on an as needed basis.

Education

High School Diploma or equivalent. Specialty not applicable at this level. (Required)

Associate Degree or the equivalent experience. Specialty Business or other related. (Preferred)

Experience

3 or more years demonstrated sales experience. (Required)

3 Or More Years Customer Service Experience. (Required)

2 or more years prior banking experience (preferably to include Small Business). (Preferred)

Certifications

Notary Public. (Potentially)

Knowledge, Skills, And Abilities

• Pro-active and result oriented (drive for more) (Required)
• Highly collaborative (with partners, manager and Financial Center teams) (Required)
• Excellent communication skills and ability to have needs-based conversations (Required)
• Desire to serve as a sales/service expert serving Small Business clients in the Financial Center (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures and ensuring that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $22.16 - $36.92.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.