Senior Building Automation Service Specialist

Siemens; Lowell (MA); On-site; USD 68,000 - 117,000; Full time

Job summary

Siemens is seeking a Service Specialist to perform assigned tasks on automation systems, supporting customer sites throughout the Greater Lowell region in MA and NH. The role includes service agreements, projects, and on-call service, with a focus on energy efficiency and reliability.

You will collaborate with internal teams, follow safety standards, and complete required training. Strong field mobility, problem-solving, and customer interaction are essential to succeed.

Qualifications

• Electro-mechanical experience and basic PC/software skills.
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems.
• Experience with engineering concepts, programming, startup and checkout, and troubleshooting.
• Able to work in confined spaces and climb ladders; physically capable of lifting up to 75 pounds.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Collaborate with Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Follow safety requirements and complete required training as outlined in the path.
• Follow policies and may coordinate with contractors on job sites; maintain tools and test equipment.
• Support after hours during on-call rotation and perform repairs on automation systems as directed.
• Complete service ticket documentation and maintain preventive maintenance schedules.
• Provide instructions to customer personnel on proper system operations and assist with training.
• Identify system discrepancies and report upgrade opportunities; assist in pricing repairs and upgrades.
• Develop strong relationships with customers, identify needs, and resolve issues; occasional overtime and minimal overnight travel.
• Use Siemens technology and devices, work remotely where applicable, and quote deficiency repairs.

Skills

Electro-mechanical experience

PC/software skills

Preventive maintenance & diagnostics

Microsoft Office

Education

High school diploma or GED

Specialized skill training / certification

Tools

BACnet

Modbus

TCP/IP Ethernet networking

Job description

Location: This future role will be based in the field and supports customer sites throughout the Greater Lowell region, north of Boston, MA / Northshore into Portsmouth, NH.

As our business continues to grow in the greater Northshore / North Boston area, we are proactively building a pipeline of talented professionals for anticipated opportunities. We encourage qualified candidates who are interested in future openings to apply.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our ServiceSpecialists are the face of Siemens,and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work Rotational On-Call and/or Minimal Overnight Travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

You will make an impact with these qualifications:

Basic Qualifications:

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated on-the-job experience with:
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background
• High school diploma or state-recognized GED

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Northeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration

Curious to see what a Building Automation Specialists does every day?

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You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $68,401 - $117,259 annualy. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.