Building Automation Service Specialist

Siemens; Norcross (GA); On-site; USD 49,195 - 84,334; Full time

Job summary

Siemens in Norcross, GA is seeking a Service Specialist to perform tasks on building automation systems, including service maintenance, projects, and on-call service. You will respond to emergency calls, complete service tickets, and ensure proper system operation while helping customers save energy.

The role requires 3+ years in electro-mechanical systems and 5+ years in HVAC/building automation with open protocols experience. Travel and safety training are part of the job.

Qualifications

• 3+ years in electro-mechanical and building automation environments.
• 5+ years in HVAC/building automation with networking and software familiarity.
• Experience with open protocols (BACnet, Modbus, TCP/IP) and system start-up.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Collaborate with Service Sales, Client Service Managers, and RAM Digital Service Center.
• Adhere to safety requirements and complete required training.
• Maintain tools, test equipment, and service documentation per policy.
• Provide on-call support and perform repairs on automation systems as directed.
• Document service tickets and generate reports; assist with system startup and checkout.

Skills

HVAC systems

Electro-mechanical

Building automation

Networking

Microsoft Office

Driver's license

Work authorization

Education

High school diploma

GED

Specialized training/certification

Tools

Desigo

Niagara

BACnet

Modbus

Job description

Position Location: This role supports our Norcross, GA branch location, which serves customers throughout the greater Atlanta, GA area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Specialists perform assigned tasks on building automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully completes assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipment
• Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned. Performs repairs as directed on all automation system types
• Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generates reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assists with training
• Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projects
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs performs other duties as assigned

You will make an impact with these qualifications:

Basic Qualifications:

• 3+ years of experience with electro-mechanical systems, commercial/industrial HVAC installation, general knowledge of building automation controls, networking and user PC/Software (Mid-Level)
• 5+ years of experience with commercial HVAC/building automation controls, networking and user PC/Software (Senior-Level)
• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• Demonstrated on-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration

Curious to see what a Building Automation Specialists does every day?

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You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $49,195 - $84,334 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.