Senior Brand Manager - US Remote Position

Home Pick; Chicago (IL); Remote; USD 200,000 - 250,000; Full time

Job summary

A dynamic brand agency is seeking a Senior Brand Manager to lead client strategy and execution, nurture relationships, and mentor junior team members. The ideal candidate will have over 5 years of experience in account management and a strong understanding of the Amazon ecosystem. This fully remote role offers the opportunity to impact client success within a collaborative team environment.

Benefits

High-growth environment

Fully remote team

Collaborative culture

Direct impact on client success

Qualifications

• 5+ years of experience in account management, client services, or brand management.
• Proven success in managing client relationships and growing accounts.
• Strong understanding of the Amazon ecosystem including FBA and content optimization.
• Excellent communication, organizational, and interpersonal skills.
• Proactive problem solver with a client-first mindset.

Responsibilities

• Serve as the strategic lead for large, high-value client accounts.
• Deliver the highest level of client satisfaction.
• Conduct weekly sales and performance reviews.
• Provide training and support to junior team members.

Skills

Client relationship management

Analytical thinking

Communication skills

Leadership

Organizational skills

Job description

Home Pick is full-service Amazon brand agency helping companies thrive on Amazon.com (US). Our approach is hands-on, data-driven, and focused on long-term, collaborative partnerships. We handle everything from strategy and brand protection to inventory and growth—becoming an extension of our clients’ teams.

We are looking for a Senior Brand Manager who is responsible for nurturing and growing our client relationships while driving performance across their Amazon sales channels. You’ll lead strategy and execution for our largest accounts and play a key role in mentoring junior team members. This role requires a strong mix of communication, analytical, and leadership skills. You will ensure high-quality service delivery while unlocking new growth opportunities and supporting cross-functional collaboration.

Client Management

• Serve as the strategic lead for large, high-value client accounts.
  

• Be responsible for delivering the highest level of client satisfaction.
  

• Act as the primary point of contact and trusted advisor for clients.
  

• Lead bi-weekly client calls to review performance, strategy, and next steps.
  

• Understand client goals, brand positioning, and challenges—translating them into actionable roadmaps.
  

• Identify upsell, cross-sell, and growth opportunities within existing accounts.
  

• Drive performance across Amazon (& other ecommerce) sales channels.
  

• Proactively manage timelines, communications, and expectations across all projects.
  

• Build long-term, trust-based relationships that drive retention and satisfaction.
  

Client Delivery

• Conduct weekly sales and performance reviews to identify trends, issues, and opportunities.
  

• Ensure operational alignment by collaborating with internal teams (Operations, Shipping, Brand Protection, Advertising, and others) and holding them accountable to high service standards.
  

• Act as the internal voice of the client, advocating for their goals and resolving challenges proactively.
  

• Escalate complex issues to leadership with clear context and solutions.
  

• Ensure consistent, high-quality service that reflects our commitment to excellence.
  

Team Leadership & Mentorship

• Provide training, coaching, and support to junior Client Relationship Managers and Brand Managers.
  

• Play a key role in onboarding new team members and strengthening internal processes.
  

• Share best practices, strategic insight, and feedback to help elevate the entire client services team
  

  
  
  
  

Requirements

• 5+ years of experience in account management, client services, or brand management.
  

• Proven success in managing client relationships and growing accounts.
  

• Strong understanding of the Amazon ecosystem, including FBA, Buy Box, content optimization, ads, etc. (5 years preferred)
  

• Excellent communication, organizational, and interpersonal skills.
  

• Analytical thinker who can turn data into insight and action.
  

• Proactive problem solver with a client-first mindset.
  

• Comfortable juggling multiple accounts and projects in a fast-paced environment.
  

  
  
  
  

Benefits


Why Join Us?

• High-growth agency working with emerging and established consumer brands.
  

• Fully remote team with a collaborative and entrepreneurial culture.
  

• Work alongside a driven team that values ownership, creativity, and transparency.
  

• Opportunity to make a direct impact on client success and business outcomes.