SENIOR BRAND DESIGNER

Front; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading AI customer service platform is seeking an experienced brand designer to craft compelling experiences across digital and physical channels. This role focuses on setting new design standards, optimizing the web presence, and supporting marketing efforts while collaborating with a dynamic team.

Benefits

Equity options

Private health insurance

Flexibility to work from home

Mental health support

Lifestyle stipend

Wellness days

Qualifications

• 5+ years of in-house or agency design experience preferably in B2B SaaS.
• Experience working with freelance contributors.
• Strong understanding of web testing and optimization.

Responsibilities

• Design and elevate the Front brand across all channels.
• Lead the design process from wireframing to QA for web experiences.
• Collaborate closely with cross-functional teams to optimize campaigns.

Skills

Presentation skills

Communication skills

UI/UX design trends

Figma

Adobe Creative Cloud

Job description

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune's Best Workplaces in the Bay Area , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .

Front's marketing team is hiring an experienced brand designer to help us design best-in-class experiences across the entire customer journey and bring moments of "wow" to life across digital and physical channels. This is a critical role as we build momentum in a new product category and accelerate our growth.

As a creative storyteller and craft-obsessed designer, you'll create experiences that enable breakthrough campaign moments and optimize our web experience so that it's a beautiful expression of our brand and a high-performance destination. Additionally, you'll get a beautiful new brand system to bring your work to life and evolve it across touchpoints.

We're looking for someone who is a detailed systems thinker at heart but who knows when to break outside the box to bring bold ideas to life in new ways. This person will work in tight collaboration with developers, marketers, and other designers on the team, and will report into our Director of Corporate Marketing.

What you'll do :

• Raise the bar. Set a new standard of craft and execute impeccable design work across a range of digital and physical touchpoints-including interactive web experiences, content campaigns, trade shows, events, demand generation campaigns, out-of-home advertising, and more. This is an opportunity to work across our entire brand ecosystem.
• Elevate our brand. Design breakthrough brand moments that build awareness and drive affinity, utilizing and building upon all of the new components from our recent rebrand. You're eager to take a complex idea and distill it into a straightforward narrative that clicks for our audience.
• Unlock scale. Develop design systems and component libraries that maintain brand standards and ensure consistency, while enabling the entire marketing team to create and ship work efficiently.
• Build a best-in-class web presence. Lead the design process-from wireframing to QA to launch-for interactive web experiences that drive huge business impact. You'll partner closely with our dev team too.
• Own the story of your work. Prototype designs in Figma, present that work to key stakeholders (including executives), and refine your work through cross-functional design reviews.
• Impact the bottom line. Collaborate with growth, product marketing, and corporate marketing to explore ways to optimize campaigns and channels that drive new business pipeline.
• Supercharge our output. Champion the latest design tools and tech (e.g. AI) to unlock new ways of creating impact and driving consistency at scale.

What you'll need :

• 5+ years of in-house or agency design experience (in-house B2B SaaS experience is a definite plus).
• Strong presentation and communication skills. You know how to navigate complex / conflicting feedback and build consensus.
• Experience working with freelance contributors, such as illustrators, production designers, copywriters, animators, photographers, etc
• Proficiency in Figma and Adobe Creative Cloud
• Deep understanding of current UI / UX trends, craft, and patterns. You're excited to experiment with AI design tools and have an informed point of view on AI's impact in the brand design space.
• Well versed in web testing and optimization throughout the marketing funnel
• A deep desire to balance beauty and impact

What we offer

• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days / week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Holiday Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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Senior Designer Brand • San Francisco, CA, United States