Senior Branch Experience Architect

PNC Financial Services Group, Inc.; United States; On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Medical/prescription coverage

401(k) with PNC match

Paid time off

Dental and vision

Job summary

PNC Financial Services Group, Inc. seeks a Senior Business Experience & Planning Specialist to drive the planning, design, and evolution of branch experiences.

Based in Pittsburgh, PA or Little Falls, NJ, you will collaborate across BNPAs, Realty Services, Design & Construction, Marketing, and other teams to apply branch standards and bring the PNC brand to life in retail spaces. The ideal candidate combines design expertise with strategic thinking and strong visualization skills.

Qualifications

• Proficiency in reading floor plans, construction documentation, and architectural details required.
• AutoCAD and SketchUp experience preferred.
• Experience creating visualizations, design documentation, presentations, and other visual communication materials.

Responsibilities

• Support BNPAs and project teams with branch planning, design evaluations, scope development, and review of proposed design solutions.
• Review architectural and design drawings for alignment with branch standards, brand standards, customer experience objectives, and the Kit of Parts.
• Assist in the application, maintenance, and evolution of branch design standards and the Kit of Parts.
• Identify and resolve design challenges with creative, practical, and customer-focused solutions.
• Support renovation, refresh, de novo, and pilot initiatives across the retail network.
• Partner with internal stakeholders to integrate brand, hospitality, technology, and customer experience considerations into branch environments.
• Contribute to test-and-learn initiatives and future branch experience concepts.
• Create presentations and visual communications that effectively convey design intent and recommendations.
• Gather feedback from the field and incorporate insights into continuous improvement efforts.
• Support the development and evolution of PNC's retail visual experience strategy, ensuring branch environments consistently reflect brand standards, customer experience objectives, and future-state design principles.

Skills

Floor plans reading

Architectural drawings review

Design visualization

Adobe Creative Suite

Education

Bachelor's degree

Tools

AutoCAD

SketchUp

Photoshop

InDesign

Illustrator

Job description

PNC Financial Services Group, Inc. seeks a Senior Business Experience & Planning Specialist to drive the planning, design, and evolution of branch experiences.

Based in Pittsburgh, PA or Little Falls, NJ, you will collaborate across BNPAs, Realty Services, Design & Construction, Marketing, and other teams to apply branch standards and bring the PNC brand to life in retail spaces. The ideal candidate combines design expertise with strategic thinking and strong visualization skills.