Senior Branch Claims Supervisor

Shelter Insurance Companies; Topeka (KS); On-site; USD 79,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Paid time off

Wellness program

Dress for Your Day

Flexible Scheduling

Job summary

Shelter Insurance Companies in Topeka, KS, seeks a Branch Claims Supervisor to coordinate and supervise claims handling, supervise staff, and ensure compliance with policy provisions and state laws. The role includes overseeing independent adjusters and providing ongoing staff development.

The position requires deep insurance knowledge, strong leadership, and data-driven decision-making, with emphasis on communication and problem-solving abilities.

Qualifications

• Thorough knowledge of business rules, regulations, laws governing claims handling.
• Advanced skills in problem resolution and performance management.
• Strong leadership and written and oral communication abilities.
• Ability to comprehend and apply insurance policies and claims procedures.

Responsibilities

• Coordinate and supervise claims adjusting and processing activities.
• Monitor and review claim files to ensure proper handling per policy and law.
• Assign claims to independent adjusters and oversee their processing.
• Assist with selection, training and development of supervised personnel.
• Maintain knowledge of policy provisions, procedures and state laws governing claims handling.

Skills

Claims knowledge

Leadership

Data analysis

Communication

Problem solving

Job description

Branch Claims Supervisor

A company built to serve you. It's your career, Shelter it!

Branch Claims Supervisor

$78,949- $101,055 minimum starting pay

Job Level – Supervisor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing

Coordinates and supervises work of personnel involved in claims adjusting and processing activities. Monitors and reviews claim files processed by supervised personnel to ensure proper handling in accordance with policy provisions, established procedures and legal obligations of the Companies. Makes decisions to assign claims to independent adjusters and may oversee processing of the claim by independent adjusters. Assists with selection and training and is responsible for continuing development of personnel directly or indirectly supervised. Maintains current knowledge and understanding of policy provisions, company procedures, and state laws governing claims handling. May be assigned duties with regard to catastrophe teams. Supports compliance with the innovation training and use of all tools used in the department.

Due to the duties and responsibilities of this position, a Credit Bureau Report may be ordered on final candidates.

What We're Looking For

• Thorough knowledge of business rules, regulations, laws, and subject matter.
• Advanced skills in problem resolution, performance management, presenting and communicating.
• Draws insight from data to support business decisions and recommendations.
• Exhibits strong skills in the use of technology to communicate, research, and advance department efficiency and proficiency"
• Superior leadership and communication skills, both orally and written are required.
• Ability to comprehend and apply insurance policies, claims laws and management reports is required.
• Thorough knowledge of insurance claims operations, and specifically of Shelter's policies and claims procedures is strongly preferred.
• Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Benefits

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

If Interested, Please Apply By

11/02/2026