Senior Bodily Injury Claims Adjuster, Personal Lines

Hallmark Financial Services Inc.; Dallas (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

Hallmark Financial Services Inc. in Dallas, TX seeks an experienced claims professional to serve as the primary contact for insureds, analyze coverage, and guide cases through pre-litigation.

Duties include setting up subrogation, coordinating with defense counsel, and maintaining meticulous case diaries. The role requires a Bachelor's degree or 1–5 years of related experience, BI/UM/UIM exposure in personal lines, strong communication, and proficiency in MS Office.

Qualifications

• Education and/or Experience: Bachelor's degree from a four-year college or university; or 1-5 years related experience and/or training; or equivalent combination of education and experience.
• Experience handling attorney represented bodily injury exposures in a personal lines claim's environment.
• Experience handling physical damage exposures in a personal lines claims environment.
• Detail-oriented with ability to work in a team environment and adapt to changing needs.
• Ability to analyze and problem solve with others to coordinate and complete projects.
• Ability to think critically and resolve problems of varying complexity.
• Ability to perform with minimal supervision.
• Self-motivated with a strong work ethic.
• Excellent oral, written and interpersonal communication skills.
• Must be customer service oriented, highly organized and efficient.
• Effective Computer Skills.
• Advanced Microsoft Office Skills.
• Ability to learn multiple software applications.
• Must obtain applicable adjuster licenses by state within 3 months of start date.

Responsibilities

• Act as point-of-contact for insureds regarding general claim questions and reporting of claims.
• Identify and perform coverage analysis and prepare reservation of rights/declination letters when appropriate.
• Make liability decisions, analyze aggravating factors and potential for shared responsibility, and set up subrogation (as applicable).
• Manage and work with defense counsel (as applicable) to develop the case to include expert support and case strategy.
• Conduct proper reviews and independent investigations pre-litigation.
• Maintain cases on diary to ensure proper file management, evaluation, strategy, and timely reserve recommendations are handled.
• Keep current running notes to reflect file development and ensure proper documents are maintained in the claims system.
• Prioritize and evaluate claims, the majority will be injury/casualty with attorney involvement.
• Negotiate claim settlements with plaintiff counsel as indicated, or issue denials to claimant/claimant attorney as appropriate.
• Use knowledge of state regulatory and statutory requirements for a multi-state region.
• May also handle multi-compete/complex property claims and renters injury claims

Skills

Detail orientation

Communication skills

Self-motivation

Analytical thinking

Teamwork

Multi-software literacy

Customer service

Minimal supervision

MS Office

Multiple software applications

Education

Bachelor's degree

1-5 years related experience

Tools

Microsoft Office

Claims software

Job description

Job Description:

Essential Duties and Responsibilities include the following. Other duties assigned as needed.

• Act as point-of-contact for insureds regarding general claim questions and reporting of claims.
• Identify and perform coverage analysis and prepare reservation of rights/declination letters when appropriate.
• Make liability decisions, analyze aggravating factors and potential for shared responsibility, and set up subrogation (as applicable)
• Manage and work with defense counsel (as applicable) to develop the case to include expert support and case strategy.
• Conduct proper reviews and independent investigations pre-litigation.
• Maintain cases on diary to ensure proper file management, evaluation, strategy, and timely reserve recommendations are handled.
• Keep current running notes to reflect file development and ensure proper documents are maintained in the claims system.
• Prioritize and evaluate claims, the majority will be injury/casualty with attorney involvement
• Negotiate claim settlements with plaintiff counsel as indicated, or issue denials to claimant/claimant attorney as appropriate.
• Use knowledge of state regulatory and statutory requirements for a multi-state region
• May also handle multi-compete/complex property claims and renters injury claims

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Bachelor's degree from a four-year college or university; or 1-5 years related experience and/or training; or equivalent combination of education and experience.
• Experience handling attorney represented bodily injury (BI/UM/UIM) exposures in a personal lines claim's environment
• Experience handling physical damage exposures in a personal lines claims environment
• Detailed oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties
• Ability to analyze and problem solve, working closely with others to coordinate and complete projects
• Ability to think critically and resolve problems of varying complexity
• Ability to perform with minimal supervision
• Self-motivated with a strong work ethic
• Excellent oral, written and interpersonal communication skills
• Must be customer service oriented, highly organized and efficient
• Effective Computer Skills
• Advanced Microsoft Office Skills
• Ability to learn multiple software applications
• Must obtain applicable adjusters license(s) by state within 3 months of start date

Preferred Skills

• Auto bodily injury attorney represented and/or litigation experience
• Multiple language skills a plus
• TX Adjuster License

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.