Senior Billing Specialist

Trustmark; United States; Remote; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Life insurance

401(k) plan

Employee Assistant Program

Back-up Care for Children, Adults andE

Wellness program

Job summary

Trustmark is seeking a Billing Specialist to manage and process client billing activities, including invoices, payments, and inquiries. The role emphasizes accuracy in change reports, reconciliation and timely resolution of issues as clients transition from implementation to post-implementation support.

The position requires a High School Diploma or GED with 4–6 years of related experience and offers compensation based on location and qualifications, with potential bonus eligibility and strong

Qualifications

• High School Diploma or GED with 4–6 years of related experience.

Responsibilities

• Coordinate with Client Payroll Deduction Specialists for smooth transition from implementation to post-implementation maintenance.
• Maintain regular client contact during post-implementation to ensure accuracy of change reports, list bills, and reconciliation summaries.
• Research moderately complex billing inquiries to provide timely and optimal resolution.
• Assist with payroll deduction issue resolution and client suspense account reconciliation.
• Analyze data and collaborate with others to obtain information for requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.).

Skills

Billing inquiries

Data analysis

Client communication

Payments reconciliation

Education

High School Diploma or GED

Job description

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard.

At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Responsible for managing and processing billing activities for clients including handling invoices, reconciling payments and addressing billing issues and inquiries.

Key Accountabilities

• Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance.
• Maintains a consistent level of contact with clients throughout the post-implementation process to ensure change reports, list bills and payment reconciliation summary reports are accurate.
• Researches moderately complex billing inquiries with a focus on timely and optimal resolution.
• Participates in payroll deduction issue resolution and assists with client suspense account reconciliation.
• Analyzes data and collaborates with others to obtain necessary information for completing requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.).

Minimum Requirements

• High School Diploma or GED with 4 – 6 years of related experience.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $23.49 - $33.94 per hour The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes:

• Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.
• We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security.

At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive.

Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.