Senior Billing Specialist

Trustmark; Topeka (KS); Remote; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Life insurance

FSA/HSA eligibility

401(k) plan

Employee Assistance Program

Back-up Care for Children, Adults andE

Wellness program

Job summary

Trustmark is hiring a Remote Billing Specialist responsible for managing clients' billing activities, invoices, payments, and inquiries. You will coordinate with Payroll Deduction Specialists, maintain ongoing client contact, and resolve complex billing issues.

A high school diploma or GED with 4–6 years of related experience is required. The role offers full-time, remote work with a competitive hourly wage and potential bonus.

Qualifications

• Experience in billing processes and client invoicing.
• Ability to research and resolve moderately complex billing inquiries.
• Strong data analysis to support billing requests.

Responsibilities

• Coordinates information with Client Payroll Deduction Specialists for seamless post-implementation maintenance.
• Maintains client contact during post-implementation to ensure accuracy of reports (change reports, list bills, reconciliation summaries).
• Researches moderately complex billing inquiries with focus on timely resolution.
• Participates in payroll deduction issue resolution and assists with client suspense account reconciliation.
• Analyzes data and collaborates to obtain information for billing requests (bills, check requests, change reports, reconciliation summaries).

Skills

Billing

Invoices handling

Payments reconciliation

Customer inquiries

Education

High School Diploma or GED

Job description

Remote

Remote

Full time

107211

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Responsible for managing and processing billing activities for clients including handling invoices, reconciling payments and addressing billing issues and inquiries.

Key Accountabilities

• Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance.
• Maintains a consistent level of contact with clients throughout the post-implementation process to ensure change reports, list bills and payment reconciliation summary reports are accurate.
• Researches moderately complex billing inquiries with a focus on timely and optimal resolution.
• Participates in payroll deduction issue resolution and assists with client suspense account reconciliation.
• Analyzes data and collaborates with others to obtain necessary information for completing requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.).

Minimum Requirements

• High School Diploma or GED with 4-6 years of related experience.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$23.49 - $33.94 per hour

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives.

At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.