Senior Billing Specialist

DSV - Global Transport and Logistics; Kent (WA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

DSV – Global Transport and Logistics in Seattle, WA seeks a Senior Billing Specialist to lead end-to-end billing operations, ensuring accuracy, timeliness, and compliance with company policies. This role involves managing invoicing, adjustments, and credit memos, and guiding the billing team.

You will oversee billing data integrity, collaborate with finance, operations, and customer service, and help drive process improvements using SAP, Oracle, and QuickBooks.

Qualifications

• Strong understanding of billing principles, practices, and procedures.
• Proficiency in billing systems and software (e.g., SAP, Oracle, QuickBooks).
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy in data entry and analysis.
• Effective communication and interpersonal skills.

Responsibilities

• Manage the end-to-end billing process, including invoicing, billing adjustments, and credit memos.
• Ensure accuracy and completeness of billing data, including rates, charges, and contract terms.
• Analyze billing data and reports to identify discrepancies, trends, and opportunities for process improvement.
• Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
• Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders.
• Communicate billing policies, procedures, and requirements to customers and internal teams as needed.
• Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
• Collaborate with cross-functional teams, including finance, operations, and customer service, to address billing-related challenges.
• Identify opportunities to streamline billing processes to improve efficiency.
• Implement best practices and standards for billing operations to enhance accuracy and effectiveness.
• Provide training and support to junior billing staff on billing processes, systems, and procedures.
• Mentor and coach team members to foster professional growth and development.
• Prepare regular billing reports, metrics, and analysis for management review.
• Provide insights and recommendations based on billing data to support decision-making and strategic planning.

Skills

Billing principles

Billing systems

Analytical skills

Attention to detail

Communication skills

Education

Bachelor's degree preferred

Tools

SAP

Oracle

QuickBooks

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: Seattle, WA

Division: Air & Sea US

Job Posting Title: Senior Billing Specialist - 127385

Time Type: Full Time

Summary

As a Senior Billing Specialist at DSV, you will oversee the billing process, ensuring accuracy, timeliness, and compliance with company policies and procedures. Your role involves managing billing operations, resolving complex billing issues, and providing leadership and support to the billing team.

Duties And Responsibilities

• Manage the end-to-end billing process, including invoicing, billing adjustments, and credit memos.
• Ensure accuracy and completeness of billing data, including rates, charges, and contract terms.
• Analyze billing data and reports to identify discrepancies, trends, and opportunities for process improvement.
• Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
• Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders.
• Communicate billing policies, procedures, and requirements to customers and internal teams as needed.
• Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
• Collaborate with cross-functional teams, including finance, operations, and customer service, to address billing-related challenges.
• Identify opportunities to streamline billing processes to improve efficiency and reduce errors.
• Implement best practices and standards for billing operations to enhance accuracy and effectiveness.
• Provide training and support to junior billing staff on billing processes, systems, and procedures.
• Mentor and coach team members to foster professional growth and development.
• Prepare regular billing reports, metrics, and analysis for management review.
• Provide insights and recommendations based on billing data to support decision-making and strategic planning.

Educational Background / Work Experience

• Bachelor's degree preferred
• Minimum of 3-5 years of experience in billing or accounts receivable roles.

Skills & Competencies

• Strong understanding of billing principles, practices, and procedures.
• Proficiency in billing systems and software (e.g., SAP, Oracle, QuickBooks).
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy in data entry and analysis.
• Effective communication and interpersonal skills.

Preferred Qualifications

• Experience in the transportation and logistics industry, with knowledge of freight billing processes and regulations.
• Certification in billing or accounts receivable management (e.g., Certified Billing and Coding Specialist, Certified Revenue Cycle Specialist).

Language Skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with billing systems and software for invoice generation, reconciliation, and reporting.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $80,168.40- $85,000.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.