Senior Billing & Collections Specialist

Msig USA; New Jersey; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with match

Wellness program

Life & AD&D insurance

Paid time off

Job summary

MSIG USA is seeking a Senior Billing & Collections Specialist in a Hybrid NJ-Warren role. You will be responsible for complex receivables, deductible management, and collections strategy, partnering with Underwriting and Finance to improve cash flow.

The position requires 5+ years in insurance billing/collections and strong negotiation and stakeholder management skills. The role includes mentoring offshore/onshore teams and implementing process improvements to reduce aged receivables.

Qualifications

• 5+ years of insurance billing, collections, receivables, or premium accounting experience.
• Experience managing complex receivable portfolios.
• Strong negotiation and relationship management skills.
• Demonstrated ability to resolve complex operational issues.

Responsibilities

• Manage complex deductible billing and cash application activities.
• Oversee specialized deductible programs and high-risk accounts.
• Negotiate payment arrangements and collection strategies.
• Coach and mentor offshore/onshore teams; drive process improvements and controls.

Skills

Negotiation

Relationship Mgmt

Stakeholder Mgmt

Leadership

Communication

Job description

## Senior Billing & Collections SpecialistApply: Hybrid: NJ-Warren: Full time: Posted Today: JR-001066MSIG USA continues to grow!**Company Overview:**MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.## **Position Summary**The Senior Billing & Collections Specialist serves as a subject matter expert responsible for process engineering and designing optimal digital and manual controls, complex receivables management, deductible program administration, broker and agent engagement, collections negotiations, and escalation resolution. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance.This position exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists.## **Key Responsibilities**### **Complex Receivables & Deductible Management*** Manage complex deductible billing and cash application activities* Oversee specialized deductible programs and high-risk accounts* Resolve complex payment allocation and receivable issues* Lead unapplied funds resolution efforts### **Collections Resolution & Cash Recovery*** Negotiate payment arrangements and collection strategies* Manage disputed balances and escalated collection matters* Coordinate third-party collection activities* Drive recovery efforts for aged and high-value receivables### **Stakeholder Management*** Serve as primary contact for complex broker and agent issues* Partner with Underwriting and Finance on premium and receivable matters* Support key client and broker relationships### **Leadership & Escalation Management*** Act as escalation point for offshore teams* Coach and mentor junior specialists* Identify trends, recommend and implement process and digital improvements and controls.* Support governance and operational reporting## **Qualifications*** 5+ years of insurance billing, collections, receivables, or premium accounting experience* Experience managing complex receivable portfolios* Strong negotiation and relationship management skills* Demonstrated ability to resolve complex operational issues## **Success Measures*** Reduction in aged receivables* Cash recovery performance* Escalation resolution effectiveness* Broker satisfaction* Offshore support effectivenessSALARY: The estimated salary range for this position is $ 90,000.00 - $100,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors. Additional Benefits: Healthcare and Retirement Benefits Comprehensive medical, dental, and vision coverage 401(k) with a generous employer match and profit-sharing contribution Wellness incentive program Life and accidental death and dismemberment (AD&D) insurance Flexible spending programs Short-term and long-term disability plans Additional Benefit Programs Paid time off program Paid charitable leave Paid parental leave Tuition reimbursement program Personal insurance (auto/homeowners) discounts #LI-HYBRID #LI-REMOTE, #LI-HYBRID, #LI-