Senior Bilingual Loan Processor

Visa Hunt; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

CrossCountry Mortgage is seeking a Senior Bilingual Loan Processor to support the East Coast region during EST hours. The role involves gathering documentation, underwriting preparation, and communicating with customers and loan officers to ensure accurate disclosures and timely processing.

You will review credit, employment, income, and assets; assemble the loan package; verify documents; and coordinate with the team to maintain a smooth underwriting and closing process.

Qualifications

• Fluent in Spanish and English to communicate with customers and partners.
• Minimum high school diploma or equivalent.
• At least 5 years of residential mortgage processing experience.
• Working knowledge of RESPA and mortgage regulations (Reg Z/B).
• Strong math, analytical, and communication skills.
• Ability to prioritize and meet deadlines.
• Experience with Encompass preferred.

Responsibilities

• Review borrower information and assets to determine underwriting eligibility.
• Assemble loan package in proper order for underwriting.
• Verify required documents and complete loan checklist.
• Prepare loan approval summaries and disclosures.
• Coordinate with loan officer, borrower, and underwriter to obtain missing items.
• Ensure compliance with mortgage regulations (RESPA, TIL, Reg B).
• Manage pipeline and support loan setup, closing, and servicing.

Skills

Bilingual Spanish/English

Mortgage processing

Encompass experience

Regulation Z/B knowledge

Analytical math skills

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

Encompass

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Senior Bilingual Loan Processor is responsible for providing customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Senior Bilingual Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.

This position operates within Eastern Standard Time Zone working hours to support the East Coast region.
Job Responsibilities:

• Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the particular loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents.
• Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices received, and in the applicant’s E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and help supervise new loan processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors.

Qualifications and Skills:

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• High School Diploma or equivalent.
• A minimum of 5 years’ residential mortgage processing experience.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Ability to prioritize and meet deadlines.
• Available to work varying hours and overtime if needed.
• Encompass experience.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit .