Senior Bilingual Loan Processor

crosscountrymortgage; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

CrossCountry Mortgage is seeking a Senior Bilingual Loan Processor to provide customer service, gather documentation, and interface with loan officers and underwriters. The role focuses on accurate disclosures and timely processing across East Coast hours.

The position requires at least five years of mortgage processing experience, fluency in Spanish and English, and strong analytical and communication skills. Proficiency with Encompass is preferred.

Qualifications

• Five years of residential mortgage processing experience.
• Working knowledge of RESPA and mortgage regulations (Reg Z and Reg B) is preferred.
• Excellent math, analytical and communication skills.
• Ability to prioritize and meet deadlines; overtime as needed.
• Encompass experience.

Responsibilities

• Review borrower's credit, employment, income, and assets for underwriting.
• Assemble loan package in proper order for underwriting.
• Verify required documentation and complete the loan checklist.
• Prepare loan approval summaries and Forms 1008/1003 with accurate information.
• Communicate with the Loan Originator, customer, and underwriter to obtain missing documents.
• Review loans for compliance with mortgage regulations (RESPA, TIL, Reg B, Reg Z).

Skills

Bilingual Spanish/English

Mortgage processing experience

Encompass experience

Reg Z/Reg B knowledge

Analytical skills

Math skills

Communication skills

Prioritization & deadlines

Overtime availability

Education

High School Diploma or equivalent

Tools

Encompass

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Senior Bilingual Loan Processor is responsible for providing customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Senior Bilingual Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.

This position operates within Eastern Standard Time Zone working hours to support the East Coast region.

Job Responsibilities

• Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the particular loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents.
• Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices received, and in the applicant's E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and help supervise new loan processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors.

Qualifications and Skills

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• High School Diploma or equivalent.
• A minimum of 5 years' residential mortgage processing experience.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Ability to prioritize and meet deadlines.
• Available to work varying hours and overtime if needed.
• Encompass experience.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity,

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.