Bilingual Loan Processor

crosscountrymortgage; San Antonio (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Employee Assistance Program

Wellness program

Job summary

CrossCountry Mortgage is seeking a Bilingual Loan Processor to deliver quality customer service by gathering documentation and communicating with customers, Loan Officers, and Underwriters. You will prepare disclosures and ensure loan files meet regulatory requirements.

Requirements include 3+ years of residential mortgage processing, experience with Encompass, knowledge of RESPA, Regulation Z/B, and proficient in English and Spanish.

Qualifications

• 3+ years of residential mortgage processing experience.
• Experience with Encompass and mortgage processing workflows.
• Knowledge of RESPA, Regulation Z/B, and related mortgage regulations.

Responsibilities

• Review borrower credit, income, assets, and employment per loan program.
• Assemble loan package in underwriting order and verify required documents.
• Prepare disclosures and ensure file accuracy for underwriting.
• Submit loan approval summaries, 1008 and 1003 forms, with complete documentation.
• Ensure compliance with mortgage regulations (RESPA, TIL, Reg. B) and related disclosures.
• Coordinate with Loan Originator, customer, and Underwriter to obtain missing docs.
• Manage pipeline and generate required reports within turn-around times.
• Assist in loan setup and closing processes; resolve suspense items with investors.
• Document all communication in the loan application log.

Skills

Bilingual English/Spanish

Math proficiency

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

Encompass

DU/LP

Microsoft Office

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Bilingual Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.

Job Responsibilities:

• Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices are received and in the applicant's E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and assist supervision of new Loan Processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors.
• Available to work varying hours and overtime if needed.

Qualifications and Skills:

• High School Diploma or equivalent.
• Minimum of 3 years' residential mortgage processing experience.
• Experience with Encompass.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
• Knowledge of DU, LP, Microsoft Office, and Windows.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.
• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender statu