Senior Bilingual Insurance Account Manager - Retention

Mayra Menchaca Insurance Agency; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Job summary

Mayra Menchaca Allstate Insurance Agency is seeking a Senior Bilingual Insurance Account Manager to join our growing team in Fort Worth, TX. The role focuses on delivering exceptional customer service, resolving complex issues, and building long-term client relationships in a bilingual English/Spanish environment.

The ideal candidate has 3+ years in insurance customer service and de-escalation, with leadership or supervisory experience.

Qualifications

• Minimum 3 years of insurance customer service and de-escalation experience.

Responsibilities

• Handle high-volume inquiries, policy changes, and service requests.
• Manage complex issues, complaints, and escalations with professionalism.
• Build strong customer relationships and implement retention strategies.
• Identify cross-selling and life insurance opportunities during interactions.
• Coach, mentor, and support service team members.
• Ensure timely resolution of requests and maintain service quality.
• Collaborate with agency leadership to improve service operations and team performance.

Skills

Bilingual English/Spanish

Customer service leadership

De-escalation

Team coaching

Job description

Mayra Menchaca Allstate Insurance Agency is seeking a Senior Bilingual Insurance Account Manager to join our growing team in Fort Worth, TX. The role focuses on delivering exceptional customer service, resolving complex issues, and building long-term client relationships in a bilingual English/Spanish environment.

The ideal candidate has 3+ years in insurance customer service and de-escalation, with leadership or supervisory experience.