Senior Benefits Specialist

talent_grids; Sunnyvale (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Benefits Specialist to join their dynamic Talent Services team. This role is pivotal in enhancing the employee experience by managing benefits operations and providing exceptional support. You will engage directly with employees and various stakeholders, ensuring smooth administration of benefits programs, including leaves of absence and disability management. The ideal candidate will have a strong background in benefits administration, excellent organizational skills, and the ability to thrive in a fast-paced environment. If you're passionate about creating a positive employee experience and driving service delivery goals, this opportunity is perfect for you.

Qualifications

• 4+ years of experience in benefits administration required.
• 2+ years of experience with FMLA and disability management.

Responsibilities

• Manage day-to-day Benefits policies and operational support.
• Troubleshoot enrollment and eligibility issues with vendors.
• Conduct one-on-one conversations with employees on benefits.

Skills

Benefits Administration

Leave of Absence Management

ServiceNow

Workday

Customer Service

Data Analysis

Education

Bachelor's Degree

Tools

ServiceNow

Workday

Job description

SENIOR BENEFITS SPECIALIST, TALENT SERVICES

LinkedIn’s Talent (HR) Services team is seeking an HR Analyst with a strong Benefits Operations background. You will work with our Benefits Operations Analysts team and Benefits Program Managers within the Benefits COE to deliver LinkedIn employees an exceptional employee experience. In this role, you will have direct interaction and engagement with employees, HRBPs, Legal & ER and People Managers. You will be a key player in representing and cultivating LinkedIn’s culture and helping Talent Services meet our employee experience goals.

RESPONSIBILITIES

• Manages the day-to-day Benefits policies and operational support for employees as primary Benefits contact.
• Responds to Tier 1 and Tier 2 Benefits inquiries and supports escalations.
• Represents Benefits team as subject matter expert in specific Benefits areas.
• Troubleshoots enrollment and eligibility issues and resolves with appropriate vendors.
• Responds to policy requests such as leaves of absence, time off, etc.
• Identifies opportunities to improve existing processes leveraging technology where possible.
• Updates the Global Benefits Portal Content.
• Manages Workers Compensation process.
• Administers disability/leave related programs, policies, and procedures.
• Manages various stakeholder relationships with LinkedIn Legal, Employee Relations, external LOA Administrator and others to ensure the success of the day-to-day activities of LinkedIn’s Disability/Leave of Absence administration.
• Manages return-to-work processes, accommodation requests, internal/external documentation, internal/external communications, status management, and reporting/tracking.
• Conducts one-on-one conversations with employees and managers to advise on benefits programs as needed.
• Assists with 401(k) administration, reporting and auditing.
• Oversees the operational support for benefits and perks programs including Education Reimbursement, PerkUp! and others.
• Manages operational support requirements when new programs or benefits are rolled out by the Benefits COE.
• Identifies Tier I trends to determine Benefits development needs and assess appropriate solutions.
• Partners with the Benefits team on ad-hoc projects, open enrollment and employee communications.
• Contributes to improvement of processes and assists benefits team with outsourcing or streamlining benefits administration where possible.
• Supports the delivery of our self-service strategy through the continued development and improvement of our employee facing Tier 1 support content.
• Drives service delivery goals through effective use of our ServiceNow case management tool.
• Works on projects and data analysis as needed.

BASIC QUALIFICATIONS

• 4+ years of experience in benefits administration.
• 2+ years of leave of absence experience with FMLA, Short & Long-Term Disability and ADA.

PREFERRED QUALIFICATIONS

• Experience with ServiceNow and Workday or related Benefits Systems.
• Experience using case management tools to track and measure team performance.
• Experience in a customer service role.
• Experience administering leaves of absence.
• Experience in fast-paced environments.
• Highly organized, diligent about prioritizing projects, and capable of managing complex processes.
• Experience with high-growth company building tools and processes.