Senior Benefits Account Manager

Mercury; Portland (OR); On-site; USD 110,000 - 152,000; Full time

Benefits offered by this job

Equity (stock options/RSUs)

Total rewards

Job summary

Mercury, partnering with Central, seeks a Benefits Broker to design and enroll SMB benefit packages across states. You’ll ensure accurate enrollment and up-to-date information while simplifying complex benefits for founders and teams.

You’ll drive proactive communication, resolve issues early, and manage renewals, aiming for seamless, compliant benefits administration and a superior client experience.

Qualifications

• Active Life & Health broker license required.
• Experience selling or administering small group benefits across multiple states, with SMB focus.
• Exceptional detail orientation to help build resilient systems and processes.
• Deep customer empathy to act in the customer’s best interest.
• Clear, direct communication and ability to explain complex benefits decisions to founders.
• Top 5% performance; colleagues would attest to your excellence.

Responsibilities

• Guide customers through designing benefits packages and plan selection.
• Own end-to-end enrollment process: complete and submit insurance forms on time.
• Keep systems up-to-date with health insurance information to avoid downstream issues.
• Communicate proactively to resolve issues before they become problems.
• Refine internal processes to ensure enrollment is never missed.
• Solve hard benefits problems across carriers, platforms, and regulations.
• Manage client lifecycle at renewal and oversee open enrollment.

Skills

Life & Health broker license

SMB/Startup benefits sales

Benefits administration

Attention to detail

Customer empathy

Clear communication

Job description

Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.

At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself.

We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.

Here are some things you’ll do on the job:

• Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
• Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
• Keep our systems current with the right health insurance information so nothing downstream breaks
• Communicate proactively with customers to resolve issues before they become problems
• Build and refine the internal processes that ensure no enrollment ever gets missed
• Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
• Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

You should have:

• An active Life & Health broker license. This is required to be considered for this role
• Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
• Exceptional detail orientation to help you build resilient systems and processes
• Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
• Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
• Be in the top 5% of your peers, and the people who've worked with you would agree

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$121,700—$152,100 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$109,500—$136,900 USD