Senior Behavioral Health Referrals Associate

The University of Texas at Austin; Austin (TX); Ibrido; USD 39.000 - 47.000; Tempo pieno

Descrizione del lavoro

The University of Texas at Austin invites applications for the Senior Behavioral Health Referrals Associate in the Department of Psychiatry. This role supports the Texas Child Mental Health Care Consortium programs, coordinating referrals for CPAN, TCHATT, PeriPAN and related initiatives.

You will work with pediatric psychiatrists, psychologists, and care coordinators to track referrals, educate providers and families, and expand a robust community network.

Competenze

• Bachelor's degree in social work or related field with 3+ years of experience.
• Ability to communicate clearly on the phone and in person.
• Spanish fluency preferred.

Mansioni

• Coordinate and manage patient referrals for pediatric mental health programs.
• Collaborate with clinicians, admin staff, and families.
• Provide information and support to providers and care coordinators.
• Develop community provider networks and referral resources.
• Participate in program audits and process improvements.

Conoscenze

Care coordination

Communication skills

Spanish fluency

Formazione

Bachelor's Degree in Social Work or related field

Strumenti

Excel

Descrizione del lavoro

Senior Behavioral Health Referrals Associate – Hiring Department: Department of Psychiatry – Position Open To: All Applicants – Weekly Scheduled Hours: 40 – FLSA Status: Non-Exempt from FLSA – Earliest Start Date: Immediately – Position Duration: Expected to Continue Until Aug 31, 2027 – Location: AUSTIN, TX – This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women. The University of Texas Dell Medical School is a Health Related Institution (HRI) for the TCMHCC.

Flexible working arrangement agreement can be accommodated based upon the needs of the program and with supervisor approval. This position may require occasional work on-site for some of the scheduled work week. Remote work will require reliable internet access and a suitable private workspace free from distractions.

JOB SUMMARY

This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas. The Senior Behavioral Health Referrals Associate will work as part of an interdisciplinary, team-based program that coordinates referrals for the Texas Child Mental Health Clinical Programs, including the Texas Child Health Access Through Telemedicine (TCHATT) program, the Perinatal Psychiatry Access Network (PeriPAN), the Child Psychiatry Access Network (CPAN), and similar programs.

ESSENTIAL JOB FUNCTIONS

Referral Management

• Uses assembled information concerning a patient’s clinical background to determine the most appropriate referral(s).
• Manages and tracks patient referrals, ensuring all records are provided promptly and accurately.
• Maintains updated records of referrals, ensuring all data is accurately documented.
• Contributes to and maintains a list of needed referrals.

Interprofessional Collaboration

• Works on the referrals team using an interprofessional model that includes pediatric psychiatrists, psychologists, other licensed mental health professionals, and administrative staff.
• Uses the Electronic Medical Record to communicate referral information to team members, patients, families, and school staff, ensuring accuracy of all assigned records.

Provider and Family Support

• Answers provider inquiries regarding the referral process and provides necessary information and support.
• Follows up with providers and care coordinators to support patients and families in resolving any issues or delays in the referral process.

Community Outreach and Resource Development

• Engages in community outreach to expand and enhance a database of community providers who accept referrals from TCMH programs.
• Conducts searches for referral resources.

MARGINAL OR PERIODIC FUNCTIONS

• Assists with special projects related to referral process improvement .
• Participates in community events or health fairs to promote referral programs and resources.
• Supports team lead in providing training or orientation to new staff on referral workflows and systems.
• Supports development of educational materials for providers, patients, and families regarding referral processes.
• Participates in periodic audits or quality assurance initiatives.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

KNOWLEDGE / SKILLS / ABILITIES

Customer Focus

• Understands and meets the needs of internal and external customers; builds strong relationships and delivers solutions that create customer satisfaction.
• Responds promptly and professionally to provider inquiries and family concerns.
• Anticipates patient and provider needs and proactively offers solutions.
• Maintains empathy and patience when resolving referral delays or issues.

Organizing

• Arranges information and resources effectively; manages time and priorities to meet deadlines.
• Tracks multiple referrals simultaneously without errors.
• Maintains accurate and updated records in the Electronic Medical Record (EMR) and referral database.
• Prioritizes urgent referrals while ensuring routine cases are processed efficiently.

Problem Solving

• Identifies issues, analyzes information, and develops practical solutions.
• Troubleshoots referral delays and coordinates with internal and external parties to resolve barriers.
• Adjusts processes when encountering systemic challenges in referral networks.

Interpersonal Savvy

• Builds rapport and maintains effective relationships across groups; communicates tactfully and professionally.
• Collaborates effectively with pediatric psychiatrists, psychologists, and administrative staff.
• Communicates clearly with families and school personnel regarding referral details.
• Handles sensitive conversations with discretion and awareness.

Priority Setting

• Focuses on critical tasks and allocates time and resources to achieve goals efficiently.
• Quickly identifies high-priority referrals and acts accordingly.
• Balances competing demands from providers, families, and program requirements.
• Uses judgment to elevate urgent cases to leadership when necessary.

Functional / Technical Skills

• Possesses and applies technical knowledge and skills required for the role.
• Navigation EMR systems accurately to update and communicate referral information.
• Understands referral protocols for TCHATT, CPAN, and PeriPAN programs.
• Maintains compliance with privacy and data security standards.

EDUCATION & EXPERIENCE

MINIMUM QUALIFICATIONS: Requires a Bachelor's Degree in Social Work, Counseling, or a related field with at least 3 year(s) of related work experience and the Ability to communicate with others in a clear, understandable, and professional manner on the phone and in person. Rrelevant education and experience may be substituted as appropriate.

PREFERRED QUALIFICATIONS:

• 1 year of professional experience in care coordination or case management.
• Proficient PC skills with emphasis on Excel.
• Health plan or provider order entry experience.
• Knowledge of medical and mental health terminology and/or medical coding.
• Spanish fluency.

LICENSES, REGISTRATIONS OR CERTIFICATIONS REQUIRED

None

LICENSES, REGISTRATIONS OR CERTIFICATIONS PREFERRED

None

SALARY RANGE

$42,867+ depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment
• Repetitive use of a keyboard
• Use of manual dexterity
• Occasional weekend, overtime and evening work to meet deadlines

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

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