Front Desk Medical Assistant (Bilingual English/Spanish)

The University of Texas at Austin; Utah; On-site; USD 31,000 - 38,000; Full time

Job summary

The University of Texas at Austin on UT Main Campus is seeking a Front Desk Medical Assistant (Bilingual English/Spanish) to support the Family Wellness Center. The role involves greeting patients, scheduling appointments, and handling billing processes on a Monday-to-Friday schedule with some evenings as required.

Responsibilities include patient rooming, vital signs, eligibility info, and basic point-of-care testing.

Qualifications

• High school graduation or GED.
• Completion of a Medical Assistant program; Medical Assistant Certification.
• Fluent in English and Spanish.
• Minimum of one year performing Medical Assistant related duties.
• Ability to use computer equipment.
• Demonstrated excellent organization and interpersonal skills.
• Ability to develop and maintain effective working relationships with providers, staff, and patients.
• Adherence to the highest ethical, legal, and health care standards.
• Accuracy in all phases of work performed, including following written and verbal instructions.
• Tact, diplomacy, discretion, and confidentiality of medical information are required in all matters.

Responsibilities

• Answer clinic phones, schedule patient appointments and make reminder calls
• Accurately register patients and documents billing information
• Provide patients eligibility information for services
• Receive and record payments and issue receipts
• Maintain confidential patient documents
• Evaluates and distributes incoming mail, reports and/or inquiries
• Patient rooming and vital intake
• Administer point of care testing
• Other duties as assigned in support of the Family Wellness Center

Skills

English fluency

Spanish fluency

Education

High school graduation or GED

Medical Assistant program

Medical Assistant Certification

Job description

Job Posting Title: Front Desk Medical Assistant (Bilingual English/Spanish) ---- Hiring Department: School of Nursing ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes This front desk medical assistant position is located at the Family Wellness Center. The general schedule is Monday 8 am-8 pm, Tuesday through Thursday 8 am-5 pm, and Friday 8 am-12 noon.

Responsibilities

• Answer clinic phones, schedule patient appointments and make reminder calls
• Accurately register patients and documents billing information
• Provide patients eligibility information for services
• Receive and record payments and issue receipts
• Maintain confidential patient documents
• Evaluates and distributes incoming mail, reports and/or inquiries
• Patient rooming and vital intake
• Administer point of care testing
• Other duties as assigned in support of the Family Wellness Center

Required Qualifications

• High school graduation or GED
• Completion of a Medical Assistant program; Medical Assistant Certification
• Fluent in English and Spanish
• Minimum of one year performing Medical Assistant related duties
• Ability to use computer equipment
• Demonstrated excellent organization and interpersonal skills
• Ability to develop and maintain effective working relationships with providers, staff, and patients
• Adherence to the highest ethical, legal, and health care standards
• Accuracy in all phases of work performed, including following written and verbal instructions
• Tact, diplomacy, discretion, and confidentiality of medical information are required in all matters

Preferred Qualifications

• More than one year of experience as a front desk receptionist and/or medical assistant
• Relevant education and experience may be substituted as appropriate.

Salary Range

Salary Range $34,320 annual (equivalent to $16.50/hour)

Working Conditions

• Standard clinical and/or office environment
• Use of manual dexterity
• Lifting and moving
• Repetitive use of keyboard at a workstation
• Occasional evening and/or weekend hours

Required Materials

• Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus