Senior Behavioral Health Care Advocate - Remote Washington

Lensa; Redmond (WA); Remote; USD 71,000 - 141,000; Full time

Job summary

A leading organization is seeking a Senior Behavioral Health Care Advocate to support care coordination for psychiatric patients. The role involves working remotely in Washington, requiring expertise in case management and behavioral health. Join a team dedicated to improving health outcomes and advancing health equity.

Benefits

Comprehensive Benefits

Incentive Programs

Stock Purchase Options

401k Contributions

Qualifications

• 2+ years of experience in Community Care.
• Active, unrestricted clinical license permitting independent practice.
• 3+ years of experience in a mental health environment.

Responsibilities

• Support WA Medicaid and DSNP market.
• Coordinate orientation and training activities.
• Review patient assessments and determine appropriate levels of care.

Skills

Behavioral Health

Case Management

Utilization Review

Multitasking

Education

Licensed Master's Degree in Psychology

RN with Behavioral Health Experience

Tools

Microsoft Office

Job description

Senior Behavioral Health Care Advocate - Remote Washington

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Care Advocate, you will focus on care coordination and all levels of care authorizations for psychiatric and chemical dependency patients and assist teams with data entry and questions. You'll have a direct impact on the lives of our members as you facilitate care coordination services and assist in the management of authorizations for appropriate levels of care throughout the entire treatment plan.

The business hours for this position are between 8:00–5:00PM PST. Position will require flexibility with starting and ending times based on supporting business needs as well as holiday-coverage on a rotating basis.

If you are located in WA, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities

• Support WA Medicaid and DSNP market as dictated by business needs, supporting case management and utilization management processes.
• Serve as a subject matter expert in care management, understanding policies, procedures, and cross-team collaboration for WA Medicaid and DSNP member enrollment.
• Have 2+ years of experience in Community Care, including documentation, treatment plan development, and quality monitoring.
• Provide routine support and guidance to staff on case management and utilization management questions and procedures.
• Assist with member interactions, escalations, crisis interventions, and safety planning as backup support.
• Coordinate orientation and training activities, providing ongoing coaching and training to team members.
• Conduct quality audits and review key metrics with the team, providing feedback for performance improvement.
• Participate in community partner meetings, representing member needs and identifying care gaps.
• Assist with special projects, committee work, and other duties as assigned.
• Support case management and utilization management caseloads as needed to ensure operational readiness.
• Review patient assessments, determine appropriate levels of care, and coordinate benefits and transitions.
• Identify opportunities to add value to treatment plans and organizational initiatives.
• Oversee care experiences in facility-based and community-based settings.

Required Qualifications

• Licensed master’s degree in psychology, social work, counseling, marriage or family therapy, or an RN with 2+ years of behavioral health experience.
• Active, unrestricted clinical license permitting independent practice.
• Residency and licensure in Washington.
• 3+ years of experience in a mental health environment, including case management within a managed care organization.
• Experience with case management, utilization review, and training new staff.
• Proficiency in Microsoft Office tools (Teams, Word, Excel, Outlook).
• Subject matter expertise in care management processes and procedures.
• Ability to meet performance productivity metrics and multitask across systems.
• Reliable high-speed internet and a dedicated, distraction-free workspace at home.

Preferred Qualifications

• Nursing license (for RNs).
• Experience with dual diagnosis and managing mental health and substance use cases.
• Experience coordinating services across multiple lines of business (Medicare, Medicaid, commercial).
• Familiarity with DSM and treatment standards.
• Strong intervention skills for difficult callers, maintaining professionalism and integrity.
• Ability to maintain comprehensive electronic records.

The salary range for this role is $71,600 to $140,600 annually, based on full-time employment and various factors including location, experience, and certifications. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions. The application deadline is at least 2 business days from posting or until a sufficient pool of candidates is reached.

At UnitedHealth Group, our mission is to help people live healthier lives and improve the health system for everyone. We are committed to equity, diversity, and inclusion, addressing health disparities and promoting health equity.