Senior Base Program Manager – Air Medical Ops

Rural Metro Fire Department; Altus (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

AirEvac LifeTeam seeks a Program Manager to lead base operations, drive patient care quality, and ensure safe, efficient service. You will manage the base team, oversee budgeting and marketing, and coordinate with clinical crews for optimal patient transport operations.

The role requires leadership experience, ability to design and execute business plans, and strong communication to sustain service excellence within CAMTS standards.

Qualifications

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Responsibilities

• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
• Coordinates and manages the local leadership team meetings.

Skills

Leadership

Marketing plan design

Customer service

Communication skills

Team building

Education

Bachelor's degree

Job description

AirEvac LifeTeam seeks a Program Manager to lead base operations, drive patient care quality, and ensure safe, efficient service. You will manage the base team, oversee budgeting and marketing, and coordinate with clinical crews for optimal patient transport operations.

The role requires leadership experience, ability to design and execute business plans, and strong communication to sustain service excellence within CAMTS standards.