Senior Banker - Amber Creek Financial Center

Bank of America; Thornton (CO); On-site; USD 33,062 - 42,250; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Client Service Associate in Thornton, Colorado. This role is the first point of contact for personal banking clients, focusing on uncovering their banking needs and providing appropriate solutions.

The ideal candidate will have demonstrated sales experience, strong communication skills, and the ability to handle multiple tasks effectively. Offering a competitive hourly range of $24.00 – $30.67, the position includes eligibility for incentives and industry-leading benefits.

Qualifications

• Minimum of one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
• Effective collaboration skills and the ability to build and nurture strong relationships.
• Strong written and verbal communication skills; comfortable engaging clients in person and by phone.
• Current or soon-obtained notary commission in the state of employment.

Responsibilities

• Deepen client relationships through platform services.
• Support clients with self-service or transactional activities.
• Provide exceptional client care.
• Proactively connect with clients through outbound calls.

Skills

Active Listening

Business Acumen

Client and Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Branding

Relationship Building

Prospecting

Referral Management

Education

High School Diploma / GED

Associate's or Bachelor's Degree in Business or Finance

Tools

Microsoft Applications

Job description

Job Overview

Bank of America is looking for a Client Service Associate to serve as the first point of contact for financial center clients, uncovering personal banking needs of individuals and small business clients, offering appropriate solutions, and connecting clients to specialists.

Responsibilities

• Deepen client relationships through platform services.
• Support clients with self‑service or transactional activities.
• Provide exceptional client care.
• Proactively connect with clients through outbound calls and conduct consistent follow‑up routines.

Required Qualifications

• Minimum of one year of demonstrated sales experience in a relationship‑oriented, client‑centric environment; or a minimum of six months in the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America.
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Effective collaboration skills and the ability to build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Strong written and verbal communication skills; comfortable engaging clients in person and by phone.
• Ability to learn and adapt to new information, technology platforms, and changing circumstances.
• Strong critical‑thinking and problem‑solving skills to meet clients' needs.
• Effective time‑management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Current or soon‑obtained notary commission in the state of employment.
• Availability to work weekends and/or extended hours as needed.

Desired Qualifications

• Associate's or Bachelor's Degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary‑plus‑incentive environment.
• Experience in an environment with individual and/or team goals routinely met or exceeded.
• Experience with financial information, spreadsheets, and financial skills.
• Knowledge of banking products and services.
• Strong computer skills, including Microsoft applications and laptop technology.

Skills

• Active listening
• Business acumen
• Client and customer focus
• Oral communication
• Problem solving
• Account management
• Client experience
• Branding
• Client management
• Client solutions advisory
• Relationship building
• Business development pipeline management
• Prospecting
• Referral identification
• Referral management

Education

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Shift & Hours

Shift: 1st shift (United States of America). Hours per week: 40.

Pay & Benefits

Hourly pay range: $24.00 – $30.67, based on experience, education, and skill set. Eligible for a formulaic incentive plan with monthly, quarterly, and/or annual incentive opportunities. Benefit eligible with industry‑leading benefits, paid time off, and support for physical, emotional, and financial well‑being.