Senior Backend Engineer, Customer Experience

Included Health; Philadelphia (Philadelphia County); Remote; USD 138,000 - 255,000; Full time

Job summary

A healthcare technology firm in Philadelphia seeks a Senior Software Engineer to lead impactful projects for the Customer Experience team. Responsibilities include managing project execution, mentoring engineers, and driving high personal output. Applicants should demonstrate strong engineering leadership and experience with backend application development, ideally with skills in AWS, Java, and other technologies. Competitive salary and comprehensive benefits package offered.

Benefits

401(k) savings plan

Comprehensive medical, vision, and dental coverage

Paid Time Off and Paid Parental leave

Work-From-Home reimbursement

Paid Volunteer Time Off

Qualifications

• Stellar engineering leadership by example.
• Ability to communicate and explain points of view from foundational concepts.
• Critical thinking with systematic evaluation of tradeoffs.

Responsibilities

• Achieve team and business impact through high personal output.
• Prioritize and scope engineering effort according to expected business value.
• Lead project execution by managing epics/stories.

Skills

Engineering leadership

Critical thinking

Backend application development

Stream processing

ETL data warehouse

AWS

Java

Scala

Golang

GraphQL

Ruby

Apex

Job description

At Included Health, we’re on a mission to raise the standard of healthcare for everyone. We’re a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We’re especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.

Our team

The Included Health’s Customer Experience team serves a critical audience : our customers, who are the health and benefits buyers that make the best decisions for their employee base. As a member of the team, you will build scalable solutions that improve customer-facing teams’ ability to provide great service to our customers, to communicate the value our company brings, and to advise customers on matters related to the healthcare of their employees. You will help our company become an indispensable partner to our customers.

You!

As a Senior Software Engineer, your mission is to drive impactful projects for the Customer Experience team, from gathering requirements to shipping and iterating. You’ll lead team execution by combining your high technical output with project management and peer influence to make the team successful. You’ll build strong opinions that causally help the team achieve its mission.You’ll also mentor team members and consistently make the team better.

What you will do

• Achieve team and business impact through high personal output
• Prioritize and scope engineering effort according to expected business value, effectively communicating with teammates and stakeholders
• Lead project execution by managing epics / stories, providing clarity to the business on delivery timing, and acting as an owner of overall project success
• Design, implement, test, and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
• Engage in cross-team and cross-functional efforts to ensure timely, successful delivery against team OKRs
• Mentor engineers, improving their technical and non-technical skills to maximize their impact
• Participate in on-call rotation to ensure our service is running 24 / 7

Skills and Experience

• Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
• Thinking and communicating in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
• Critical thinking with influence — you systematically evaluate the tradeoffs associated with each potential solution to a problem, make an informed decision, and articulate these things well to influence others, driving impact
• Skilled in building backend application, developing stream processing, and using ETL data warehouse
• Experience in our current technologies is a bonus — AWS, Java, Scala, Golang, GraphQL, Ruby, Apex

Physical and Cognitive Requirements

• Prompt and regular attendance at assigned work location
• Ability to remain seated in a stationary position for prolonged periods
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
• Ability to interact with leadership, employees, and members in an appropriate manner

138,380 - $254,111 a year

The United States new hire base salary target ranges for this full-time position are :

Zone A : $138,380 - $195,470 + equity + benefits

Zone B : $159,137 - $224,791 + equity + benefits

Zone C : $172,975 - $224,338 + equity + benefits

Zone D : $179,894 - $254,111 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations.

Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following :

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com .

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Senior Backend Engineer • Philadelphia, Pennsylvania, United States