Senior Backend Engineer (AI Agent)

Commerce.com US; United States; Remote; USD 116.000 - 195.000; Vollzeit

Benefits dieser Stelle

Remote-first

Optional collaborative workspaces in (

Competitive compensation

Zusammenfassung

Commerce is building a remote-first team to deliver a suite of conversational AI agents for the B2B commerce lifecycle. You will design, orchestrate, and evaluate AI agents with Go and Python, focusing on safe tool usage, dataset creation, and model configurations.

You will collaborate with product and frontend teams to deliver high-quality conversational experiences, mentor peers, and contribute to GA-ready solutions across enterprise-scale e-commerce workflows.

Qualifikationen

• 5+ years of backend or full-stack software development experience.
• Hands-on experience building agentic AI/LLM applications.
• Experience with LLMs in production systems (Gemini, Anthropic, OpenAI).
• Strong knowledge of prompt engineering, tool calling, and API design.

Aufgaben

• Design, build, and iterate on AI agents in Go/Python using an orchestrator/sub-agent architecture.
• Own eval-driven development: build datasets, scorers, and regression suites for quality metrics.
• Develop and refine prompts, model configurations; treat prompts and model settings as versioned, tested artifacts
• Integrate agents with MCP servers and backend tools, defining safe tool-call contracts and guardrails
• Instrument agents with tracing, metrics, and cost tracking; use production signals to drive quality improvements
• Collaborate with product designers and frontend engineers to deliver intuitive conversational experiences
• Quickly build proof-of-concept agents, then harden them to GA quality
• Drive architecture decisions on ambiguous problems and mentor other engineers in agent engineering practices

Kenntnisse

Backend development

Full-stack development

Agentic AI/LLM applications

Go

Python

Ruby

PHP

LLMs in production

LLM evaluation

API design

Ausbildung

Bachelor's degree in CS/EE/SW/CE/MIS

Tools

Go

Python

Ruby

PHP

GRPC

GraphQL

REST

MCP servers

LangChain

Jobbeschreibung

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

BigCommerce is building a new team to deliver a suite of conversational AI agents spanning the B2B commerce lifecycle - Product Discovery, Pricing & Quoting, Order Automation, Fulfillment & Delivery, and Post-Sale Support. The agents are built in Go on Google ADK with Gemini, with evaluation infrastructure in Braintrust and a streaming AG-UI frontend.

As a Senior Backend Engineer specializing in AI agents, you will design the agents themselves: orchestration, sub-agent architecture, tool integration, prompt engineering, and - critically - the evaluation discipline that determines whether these agents are trustworthy enough to ship. Agent quality in this domain is won on evals, not just code, and you will own that practice for the team.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

What You'll Do

• Design, build, and iterate on AI agents in Go/Python using an orchestrator/sub-agent architecture, covering intent interpretation, delegation, and safe action execution
• Own eval-driven development: build and maintain golden datasets, scorers, and regression suites (Braintrust or similar) for critical quality metrics such as discovery recall and quote accuracy
• Develop and refine prompts, model configurations; treat prompts and model settings as versioned, tested artifacts
• Integrate agents with MCP servers and backend tools, defining safe tool-call contracts, approval flows for write actions, and guardrails against prompt injection and abuse
• Instrument agents with tracing, metrics, and cost tracking; use production signals to drive quality improvements
• Collaborate with product designers and frontend engineers to deliver intuitive, useful conversational experiences
• Quickly build proof-of-concept agents to validate user stories, then harden them to GA quality
• Drive architecture decisions on ambiguous problems and mentor other engineers in agent engineering practices

Who Are You

• 5+ years of experience in backend or full-stack software development, with hands-on experience building agentic AI/LLM applications
• Education: Preferred minimum Bachelor's degree in CS, EE, SW, CE, MIS; or equivalent experience
• Strong and proven development skills in any major language (Go/Python/Ruby/PHP)
• Experience working with LLMs (Gemini, Anthropic, OpenAI, etc.) in production systems
• Experience with LLM evaluation: building datasets, defining scorers/metrics, and using eval results to drive iteration
• Strong understanding of prompt engineering, tool/function calling, and agent orchestration patterns
• Deep experience designing and building APIs (gRPC, GraphQL, REST) and integrating data across systems
• Hands-on experience building MCP servers or LLM tool integrations
• Excellent problem-solving skills and ability to work in a fast-paced, exploratory environment
• Strong collaboration and communication skills in cross-functional teams
• Strong preference toward execution and delivery

Preferred:

• Experience with agent frameworks (Google ADK, LangChain/LangGraph, Semantic Kernel, or similar)
• Experience with evaluation/observability platforms (Braintrust, LangSmith, or similar)
• Experience with RAG systems and retrieval quality tuning
• Experience with e-commerce platforms or SaaS product development
• Background in conversational AI or natural language processing

#LI-REMOTE #LI-GC1 (Pay Transparency Range: $116,000.00 - $195,000.00)

Work Where You Thrive

Commerce is a remote-first company. For team members in Austin, Atlanta, and London, we offer optional collaborative workspaces for team gatherings, workshops, and in-person connection. Use them whenever they're helpful, balancing focused individual work with meaningful in-person