Senior BA - Workday Benefits Integration Support

FIRSTNET GLOBAL LLC; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Job summary

FIRSTNET GLOBAL LLC is hiring a Senior Business Analyst to support Workday Benefits integrations for a State Agency (DOAS). You will analyze end-to-end data flows between Workday and benefits providers, troubleshoot issues, and collaborate with cross-functional teams to implement solutions.

The role requires strong analytical and communication skills, experience with HCM ERP integrations, and the ability to document root-cause analyses and recommended resolutions for both technical and

Qualifications

• Experience as a Business Analyst supporting HCM ERP implementations or complex system integrations.
• Strong analytical and troubleshooting skills to trace data and transactions across multiple systems.
• Experience analyzing integration data, mappings, transformation rules, and logs.
• Ability to translate business questions into specific investigations for technical teams.
• Excellent communication to explain findings to technical and non-technical stakeholders.
• Ability to work independently, organize issues, and coordinate across teams.

Responsibilities

• Analyze and troubleshoot Workday-to-benefits-provider integrations and data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end.
• Investigate discrepancies and determine root cause across configuration and processing.
• Review outputs, logs, and provider responses to identify issue sources.
• Collaborate with SMEs and stakeholders to validate fixes and actions.
• Document root-cause analyses, business rules, and recommended resolutions.
• Develop end-to-end data flow diagrams for Workday integrations.

Skills

HCM ERP experience

Analytical troubleshooting

Workday integrations

Communication skills

Independent worker

Job description

Benefits:

• Competitive salary

Job Descirption :

*Local Candidates Only

Clinet: State Agency: Dept. of Administrative Services (DOAS)

Title: SENIOR BUSINESS ANALYST – WORKDAY BENEFITS INTEGRATION SUPPORT

Workday ERP / Benefits Provider Integrations

Key Responsibilities

• Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
• Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
• Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
• Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
• Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
• Document root-cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
• Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
• Develop and maintain end-to‑end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.

Required Qualifications

• Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
• Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems and organizations.
• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
• Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
• Strong communication skills and the ability to explain complex findings clearly to both technical and non-technical stakeholders.
• Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.

Expected Deliverables

• Root-cause analysis and resolution recommendations for reported integration issues.
• Clear documentation of data flows, transaction behavior, system dependencies, and relevant business rules.
• Issue tracking and status updates for assigned integration problems.
• Validation of fixes and confirmation that corrected transactions produce the expected results across Workday and the applicable benefit provider.
• Recommendations for configuration, integration, process, or data changes where appropriate.
• Identification of recurring issues or patterns that may require broader configuration, integration, or process changes.
• End-to‑end data flow diagrams for the integrations and business transactions within scope.