Senior BA – Insurance & PolicyCenter Lead

DoorDash

Honolulu (HI)

On-site

USD 100,000 - 123,000

Full time

14 days+

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Job summary

Western National Insurance Group seeks a Business Analyst III to join our team and drive the complete requirement lifecycle across multiple product workstreams. The role demands influence within the product team and the business analysis practice, leveraging Guidewire PolicyCenter administration to mature policyholder, agent, and customer experiences.

The ideal candidate collaborates across commercial lines business units and IT to design impactful journeys, analyzes tickets, refines work, and

Qualifications

Excellent analytical and problem‑solving skills when dealing with ambiguity.
Ability to work independently and carry out assignments to completion.
Strong attention to detail.
Good negotiation skills.
Ability to lead change with positive influence on people and processes.
Ability to effectively collaborate with others.
Inquisitive with strong ability and desire for continuous learning.
Highly organized and able to multitask.
Proficient in Excel, Word, PowerPoint.
Proficient in Jira, Confluence, SharePoint, Teams, Mural.
Proficient understanding of domain / context‑supported technologies, systems, and processes.
Competent ability to read and understand scripting and coding language with working knowledge and ability to write simple scripts.
Competent ability to write basic SQL queries and proficient understanding of databases, data models, and related constructs.
Agile certification and proficiency in other various development methodologies, tools, and frameworks.
Master’s degree preferred in related field, experience in lieu of degree acceptable.

Responsibilities

Partners with commercial lines business unit representatives, technology resources, and customer experience colleagues to design impactful customer journeys.
Collaborates in ticket intake analysis and troubleshooting applications.
Participates in work refinement and estimation process with commercial lines product team.
Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
Works with product and change control teams to ensure quality deliverables that provide customer value.
Creates and maintains documentation that the product team or company has defined as important (e.g., support processes, team processes, system documentation).
Flexes to non‑core responsibilities as needed to ensure timely work delivery to the customer (e.g., testing, road mapping, directing deployment).
Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk.
Consistently applies, develops, and contributes an extensive toolkit of advanced business analyst skills and techniques.
Demonstrates business analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s).
Demonstrates proficient level execution of business analyst best practices as defined in the requirements lifecycle with some guidance from leads or management.
Applies broad knowledge to identify, troubleshoot root causes, and resolve core problems across multiple domains affecting various business processes or applications.
Identifies and leads opportunities for improvement of processes and best practices across product teams and guides team and leadership to implement process improvement.
Plans, completes research, and analyzes tactical business plans, and interprets results to identify requirements and propose solutions across product team(s).
Analyzes metrics and related reporting tools for evaluating business analyst performance standards and recommending adjustments.
Identifies, executes, and guides opportunities to improve or add value to cross‑team business processes and applications and uses business base, process improvement methodology, and metrics to initiate change.
Collaboratively guides evolution of team‑level development best practices, standards, and policies with consideration from implications in work activities.
Understands and effectively communicates relationships between problem components.
Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions and illustrates the pros and cons of all proposed solutions.
Performs other duties and projects as assigned.