Senior B2B Developer Community Program Manager

The Sage Group; San Francisco (CA); Hybrid; USD 182,000 - 259,000; Part time

Job summary

The Sage Group is seeking a Senior B2B Developer Community Program Manager to lead and scale our programs that connect engaged users, developers, and enterprise practitioners with Claude. You will build processes, tooling, and documentation to ensure quality as programs grow, and manage online spaces such as Discord and Reddit while coordinating with product teams for real-world feedback signals.

You will drive day-to-day operations, recruit and match members to feedback opportunities, and

Qualifications

• 8+ years experience managing a developer community programs and an enterprise/B2B customer community programs.
• Experience building operational systems for a community or customer program.
• Experience running structured feedback, beta, or user testing cycles with external participants.
• Experience managing or moderating an online community on platforms like Discord, Reddit, Slack, or a forum.
• Experience working directly with product or research teams to route user feedback into roadmaps.
• Strong written communication skills; synthesize input into clear summaries.

Responsibilities

• Run the day-to-day operations of our community member programs (applications, onboarding, communications, recognition).
• Build processes, tooling, automation, and documentation to scale programs.
• Manage presence in online spaces (Discord, Reddit); surface member feedback and respond.
• Stand up structured product feedback motions and recruit readout groups.
• Recruit and match community members to product feedback opportunities.
• Design and run feedback collection (forms, threads, live sessions) and synthesize results.
• Partner with product, research, and marketing to manage feedback intake and close the loop.
• Track program health and feedback impact; report participation and outcomes.

Skills

8+ years managing developer community

Experience building operational sys

Structured feedback cycles

Moderation of online communities

Collaborating with product/research

Hands-on tooling & automation

Clear written communication

Confidentiality/NDAs familiarity

Tools

Moderation tools

Bot tools

Survey/tools

Forms

Spreadsheets

Lightweight databases

Job description

The Sage Group's client, an AI safety and research company working to build reliable, interpretable, and steerable AI systems — with a mission to ensure AI is safe and beneficial for both customers and society — is seeking a Senior B2B Developer Community Program Manager.

About the role

Client's Community team builds and runs the programs that connect our most engaged users, developers, and enterprise practitioners with each other and with the people building Claude. We're looking for a community programs generalist who can support any and all of that work: building the systems that let programs scale, running them day to day, managing our presence in the online spaces where our community gathers, working directly with members, and turning those members into a reliable source of product feedback.

On the programs side, you'll run the machinery of our member programs, including applications, onboarding, communications, recognition, and the spaces where members gather, and you'll build the processes, tooling, and documentation that let those programs grow without losing quality. On the online community side, you'll help manage our presence on platforms like Discord and Reddit, keeping conversation healthy, surfacing what members are saying, and making sure people who show up there get a real response. On the product side, you'll help stand up a structured feedback motion that connects product teams who need real-world signal with the power users who can provide it, designing lightweight feedback cycles, recruiting the right members for the right questions, and synthesizing what they tell us into readouts product teams can act on.

All of this depends on relationships as much as systems. Much of the job is interfacing with the people in our programs: knowing who they are, what they're working on, and what they need from us, and representing their voice back into client’s AI platform. Where you spend your time will shift as programs and product needs evolve, and you may end up going deep on any of these areas. What stays constant is bringing structure to work that is currently coordinated ad hoc, and showing that a well-run community can shape what we ship.

Key responsibilities

• Run the day-to-day operations of our community member programs, including applications, onboarding, member communications, recognition, and engagement in program spaces
• Build and maintain the processes, tooling, automation, and documentation that let programs scale, from intake and tracking systems to playbooks others can run
• Build direct relationships with program members, understand what they're working on and what they need, and act as their advocate internally
• Stand up and operate structured product feedback motions, from quick directional questions to broader feature testing and small, hand-recruited deep-dive groups
• Recruit and match community members to product feedback opportunities based on criteria product teams define
• Design and run feedback collection (forms, discussion threads, live sessions) and synthesize results into concise readouts for product teams
• Partner with product, research, and marketing teams to intake feedback requests, set expectations, and close the loop with members on what was actioned
• Track program health and feedback impact, reporting on participation, throughput, and outcomes
• Help manage our presence in online community spaces such as Discord and Reddit, including moderation, member engagement, and surfacing notable discussion and sentiment to internal teams
• Moderate with good judgment, modeling the culture we want and handling sensitive situations thoughtfully
• Identify what's working and what isn't across programs and propose improvements
• 8+ years experience managing a developer community programs and an enterprise/B2B customer community programs (for example ambassador, advocate, champion, or MVP programs), including member operations and communications
• Experience building operational systems for a community or customer program, such as intake workflows, member tracking, and documentation that others can run
• Experience running structured feedback, beta, or user testing cycles with external participants
• Experience managing or moderating an online community on a platform like Discord, Reddit, Slack, or a forum
• Experience working directly with product or research teams to route user feedback into roadmaps
• Strong written communication skills, including the ability to synthesize qualitative input into clear, decision-ready summaries
• Hands-on experience with community and collaboration tooling (for example moderation and bot tools, survey or form tools, and spreadsheets or lightweight databases)
• Comfort operating in ambiguity and building processes where none exist
• Familiarity with confidentiality and early-access program management, including NDAs and trusted-tester cohorts
• Enough technical fluency to use Claude and similar tools in your own work, including to automate parts of your own operations
• Experience building community programs from early stages through meaningful growth
• Interest in Client's mission to develop AI that is safe and beneficial

Duration: 6 months to start, likely to extend and contract to hire potential

Compensation: $160 hour

Location: 2x hybrid/flexible to San Francisco CA preferred, otherwise PST, MT, or CST