Senior Azure Cloud Engineer - TurnPoint Technology (India)

turnpointtechnology; United States; Remote; USD 52,000 - 63,000; Full time

Job summary

TurnPoint Technology is seeking a Senior Azure Cloud Engineer to design, implement, and support Azure and Microsoft 365 deployments. You will drive technical projects, manage teams, and ensure high-quality service for global clients while working remotely from India.

The role emphasizes coordination, documentation, and customer-facing communication, with a Pacific Time work schedule and strong emphasis on collaboration and continuous improvement.

Qualifications

• Remote, work-from-home role based in India.
• Home internet with at least 20 Mbps upload speed and a mobile data plan.
• Shift 8 AM–5 PM Pacific Time; fully remote position.

Responsibilities

• Technical ownership of Azure/M365 deployments and project delivery.
• Lead project management activities and coordinate team tasks across engagements.
• Mentor engineers and ensure knowledge capture in TurnPoint Tech Manual.

Tools

Windows 11+

Windows Server 2022+

Apple Operating Systems

Microsoft 365

Microsoft Azure

Intune & Autopilot

Defender & Sentinel

Azure Virtual Desktop

Lighthouse & GDAP

Fabric

Job description

Senior Azure Cloud Engineer Reports to Aaron Marks

Overview

At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businessesoperate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries ofwhat'spossible.

In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Microsoft 365 and Azure. Everydaywill offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members.

Your technicalexpertisewill be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions.

At the same time, you will be a steward of efficiency,monitoringyour workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients.

This is a remote position based in India. While TurnPoint supports clients globally, this role is open only to candidates residing in India.

• Job Title:Senior Azure Cloud Engineer

• Shift Timings: 8 AM to 5 PM, Pacific Time (U.S).

• Location: Fully Remote

Required Infrastructure

This is a work from homerole,and we require employees to have the following(attheir expense)

• Home (fixed) internet with anuploadspeed of at least 20Mbps

• Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or thepreviousversion of Android (versions Android 15 and 16at this time).

• A mobile data plan with voice, text, and dataand hotspot functionality (as a backup to your fixed broadband).

Key Technologies

Experience Preferred

• Windows 11+

• Windows Server 2022+

• Apple Operating Systems

• Microsoft 365

• Microsoft Azure

• Microsoft Intune & Autopilot

• Microsoft Defender & Sentinel

• Microsoft Azure Virtual Desktop

• Microsoft Lighthouse & GDAP

• Microsoft Fabric

Key Responsibilities

• Technical:40%

• Project Management:50%

• Leadership: 8%

• Special Requirements: 2%

Technical Responsibilities:40%

May Vary According to Business Needs

Customer Service & Communication

• External: Act asprimaryliaison between clients and internal technical team.

• Internal:Utiliseeffective communication skills to properly inform and apprise the team of issues.

• Language: Walk clients through the problem-solving process in plain language terms, on their tech level.

• Ticketing: Ensure proper recording, documentation and closure of all client inquiries using online tools.

• Escalation: Serve as a technical resource on assigned tickets, followingTurnPoint'sescalation process for both receiving and making escalations.

• Escalation Quality: Complete full troubleshooting (OneNote, Asana templates, existing client documentation, vendor research, etc.) before escalating. Escalations should include documented troubleshooting and relevant context.

• Ownership:Maintainownership of assigned tickets through final resolution, including tickets requiring escalation.

• Communication: When escalating or receiving an escalation, provide full context and a clear summary of actions already taken.

Client Support

• Daily: Conduct review of client monitoring and backupspertaining totech projects, escalating issues as neededtoCTO.

• Remote: Perform daily technical client work remotely.

• Client Communication: Communicate technical information in clear, non-technical language when working directly with client contacts.

• Documentation:Maintainaccurateand complete ticket documentation in Zendesk to support internal team collaboration and client communications.

Efficiency and Timeliness

• Efficient Project Management: Work efficiently through projects and tasks to ensure deliverables are metin a timely mannerwhile adapting to changing priorities.

• Self-Directed Work: Self-assign and manage technical work whilemaintainingaccountability through completion.

• SLAs: Close support issues within Service Level Agreements, keeping us on time and budget.

• Risk Management:Identifyand communicate timeline, resource, or delivery risks early to avoid missed commitments.

• Coverage:Maintainassigned shift coverage to support client and business needs.

Tech Tools & Skills

• Quality:Troubleshoot and deliveraccuratetech work.

• Tools:Effectivelỵutilizeonline tools: Zendesk, Asana, OneNote and other tools asrequired.

• Physical:Ability to move equipment and lift 50 lbs. asrequired.

• Self-Directed Work: Self-directed continued learning activities including technical certifications asrequired.

Technical Documentation

• Internal: Record and document tech processes into TurnPoint Tech Manual.

• External: Record and document client environments tomaintaincurrent client technical documentation.

• Self-Directed Documentation:Identifymissing documentation, initiate, and complete supplemental documentation where needed.

• Continuous Improvement: Identify documentation gaps discovered during troubleshooting and update documentation proactively.

Project Management Responsibilities: 50%

• Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times).

• Assistwith new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration,on-premisesto cloud migrations, etc.)

• Organise daily activities based on the current projects and goals of the organisation.

• Monitor projects and oversee all projects (even ones you are notdirectly responsiblefor) to ensure deliverables and goals are met.

• Work with senior management to revise plans for the team (including resource allocation).

• Ensure that team members have access to the necessary resources (hard and soft resources).

• Work with direct managers to ensure expectations and due dates arebeing met.

• Improve time efficiency and velocity of task completion across the team.

Leadership Responsibilities: 8%

• Exemplify and champion superior client communication and service.

• Emphasise quality, continuous improvement, and high performance.

• Enact and champion company policies.

• Balancesupportticket threads, task execution, and project work fortimelycompletion.

• Function as a customer success escalation resource (particularly in the 8AM – 11AM PT window).

• Adhere to workflow best practices: attention to detail,thoroughnessand follow-through.

• Mentor and train the tech team, including project management, customer success, best practices, etc.

Special Position Requirements: 2%

• Obtain andmaintaintechnical certifications asrequired.

• Other duties as assigned.

Initial Performance Goals

• During your first90 days, you will set five performance goals (OKRs) in Ripplingand, where necessary, work with your manager and the Manager of Service Delivery to define how those goals are measured and tracked.

• Successfully manage and complete at least one client project and one client onboarding in the first six months with positive client feedback. There will be a discussion in the first90 daysabout what constitutes a completed project and onboarding.

Summary

At TurnPoint,you'llbe part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning andinvestin the growth of our employees, including continuous growth and professional development.

Equal Opportunity

TurnPoint is proud to be an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.We encourage applications from individuals of all backgrounds and experiences.

Salary Range

Competitive salarycommensuratewith experience. The salary range for this rolestarts at INR 55 LPA.

Application Process

As part of our recruitment process, shortlisted candidates will be invited to complete aone-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step will enable us to understand you beyond your resume and is therefore a vital part of our selection process.You’llreceive detailed instructions and a link to complete this process. No live interaction isrequired, and you can complete it within the given deadline.

Ifyou’reunfamiliar with one-way interviews,don’tworry;we’llguide you through it:SparkHire-Intro.mp4

Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder.Wewouldn’twant you to miss any important communication from us, especially during this key step in the process.