Senior AWS Solutions Delivery Consultant

Amazon Web Services; Dallas (TX); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) ProServe is seeking a Senior Delivery Consultant to design, implement, and manage cloud solutions for customers. You will guide cloud migrations, architect scalable systems, and lead delivery with a focus on best practices and risk management.

You will collaborate with stakeholders, gather requirements, and propose migration strategies while mentoring teammates and sharing reusable artifacts to improve project outcomes.

Qualifications

• Bachelor's degree in related field such as business, IT, or engineering.
• 3+ years of experience in cloud architecture and implementation.
• 3+ years as a contact center technology architect or senior developer with leading platforms like Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 2+ years designing and implementing NLP/NLU (IVR or chat) solutions at enterprise scale in contact centers.
• 2+ years coding with REST APIs and integrating 3+ contact center platforms.

Responsibilities

• Design and implement complex, scalable, secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose migration strategies.
• Act as a trusted advisor on industry trends and emerging technologies.
• Share knowledge through mentoring, training, and creating reusable artifacts.

Skills

Cloud architecture

Contact center architecture

NLP/NLU for IVR-chat

REST APIs integration

Industry best practices

Education

Bachelor's degree in related field

Tools

Amazon Connect

Avaya

Cisco

Genesys

NICE inContact

Salesforce

Five9

Job description

Amazon Web Services (AWS) ProServe is seeking a Senior Delivery Consultant to design, implement, and manage cloud solutions for customers. You will guide cloud migrations, architect scalable systems, and lead delivery with a focus on best practices and risk management.

You will collaborate with stakeholders, gather requirements, and propose migration strategies while mentoring teammates and sharing reusable artifacts to improve project outcomes.