Senior AWS Cloud Delivery Consultant

Amazon Web Services (AWS); Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Delivery Consultant for the ProServe team in Seattle. You will design, implement, and manage complex AWS solutions, drive customer success, and lead project delivery with a focus on secure, scalable architectures.

Collaborate with stakeholders, gather requirements, assess current infrastructure, and propose migration strategies while guiding teams through best practices and risk management throughout the lifecycle.

Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• 3+ years of experience in cloud architecture and implementation
• 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
• 2+ years hands‑on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Skills

Cloud architecture

NLP/NLU (IVR or chat)

REST APIs

Contact center technology

Education

Bachelor's degree in related field

Tools

Amazon Connect

Avaya

Cisco

Genesys

NICE InContact

Salesforce

Job description

Amazon Web Services, Inc. is seeking a Senior Delivery Consultant for the ProServe team in Seattle. You will design, implement, and manage complex AWS solutions, drive customer success, and lead project delivery with a focus on secure, scalable architectures.

Collaborate with stakeholders, gather requirements, assess current infrastructure, and propose migration strategies while guiding teams through best practices and risk management throughout the lifecycle.