Senior AVP, Provider Experience & Product Strategy

Humana; Fort Lauderdale (FL); On-site; USD 180,000 - 260,000; Full time

Job summary

Humana is seeking an Associate Vice President, Provider Lifecycle and Product Management to lead enterprise provider lifecycle framework across the Insurance Segment.

This leader will partner across provider operations, network, clinical, technology, analytics, digital, finance, legal, and compliance teams to define the future-state provider experience and establish a shared vision for how Humana engages, supports, and grows provider relationships throughout the lifecycle.

Qualifications

• 12+ years of progressive leadership experience across healthcare, insurance, technology, product management, consulting, or a related industry, including significant responsibility for strategy, transformation, or business performance.
• Five or more years leading product portfolios, digital products, strategic business capabilities, or enterprise transformation initiatives.
• Demonstrated accountability for investment decisions, roadmaps, execution, and measurable business outcomes.
• Experience building or leading product-centered teams and operating models.
• Strong strategic, analytical, and financial judgment, with the ability to make disciplined tradeoffs across customer value, clinical outcomes, and business metrics.

Responsibilities

• Define and lead a multi-year product strategy and roadmap aligned with Humana's Insurance objectives and the needs of members, providers, clinicians, and stakeholders.
• Own portfolio investment decisions, including what to build, what not to build, when to invest, and when to stop or retire a product.
• Set measurable customer, provider, clinical, operational, and financial outcomes and hold teams accountable for sustained results.
• Lead customer and market discovery through research, interviews, journey mapping, data analysis, testing, and feedback; translate insights into clear product priorities and testable hypotheses.
• Guide products across the full lifecycle—from discovery and launch through scaling, optimization, and retirement—with clear measures for adoption, performance, value creation, and continuous improvement.
• Use MVPs, pilots, rapid prototyping, and iterative development to validate ideas before scaling investment.
• Apply AI, automation, analytics, data products, and digital platforms to improve healthcare experiences, outcomes, affordability, and operational performance.
• Build alignment across provider experience, analytics and technology; clarify decision rights; and accelerate execution in a highly matrixed environment.
• Establish portfolio governance, decision forums, operating rhythms, and product management standards that emphasize outcomes over activity.
• Build, develop, and retain a high-performing team of product managers and product leaders while providing product leadership across Provider Strategy & Operations.
• Champion human-centered design practices across the provider lifecycle, ensuring product teams leverage provider research, journey mapping, behavioral insights, and continuous feedback to identify unmet needs, inform prioritization, and design experiences that improve provider satisfaction, adoption, and business outcomes.

Skills

Product management

Healthcare industry

Strategic leadership

Portfolio management

Analytics

Team leadership

Education

Bachelor's degree

Master's degree

MBA

Tools

AI

Data analytics

Digital platforms

Job description

Humana is seeking an Associate Vice President, Provider Lifecycle and Product Management to lead enterprise provider lifecycle framework across the Insurance Segment.

This leader will partner across provider operations, network, clinical, technology, analytics, digital, finance, legal, and compliance teams to define the future-state provider experience and establish a shared vision for how Humana engages, supports, and grows provider relationships throughout the lifecycle.