Senior Automotive Technical Services Lead

Premium Guardorporated

Albion (IL)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Premium Guardorporated in Albion, IL is seeking a Senior Automotive Technical Services Specialist to serve as the senior technical resource for advanced customer support and product troubleshooting. You will collaborate with Product Management, Engineering, and Sales to resolve complex issues and improve technical service.

This full-time role requires 5+ years in automotive aftermarket, strong diagnostic skills, and experience mentoring others.

Qualifications

Associate degree or equivalent automotive technical education preferred.
5+ years of progressive automotive aftermarket or automotive repair experience.
Experience as an automotive technician, master technician, shop foreman, manufacturer technical support representative, or senior aftermarket technical support professional.
Advanced diagnostic and troubleshooting skills.
Strong working knowledge of filtration, cooling, ignition, steering, wiper systems, and other common automotive aftermarket replacement parts.
Familiarity with automotive catalog systems, electronic parts lookup tools, and application data.
Excellent verbal and written communication skills; strong analytical, organizational, and problem-solving skills.
Proficiency with Microsoft Office and customer support software.

Responsibilities

Respond to customer and internal technical inquiries regarding product installation, application, operation, and performance.
Troubleshoot complex technical issues and serve as the primary escalation point for concerns requiring advanced diagnostics.
Confirm product applications using approved catalog resources and assist with challenging product interchange requests.
Assist customers in selecting the appropriate replacement part when technical expertise is required.
Provide technical guidance regarding product selection, installation procedures, and product operation.
Support the Technical Services team during periods of high customer demand.
Determine appropriate resolution paths and coordinate with Product Management, Catalog, Engineering, Quality, Claims, and Customer Service when additional expertise is required.
Document technical findings, customer interactions, and recommended actions.