Senior Automotive Service Advisor / Writer | Weekends Off | Buckeye

Christian Brothers Automotive Corporation; Buckeye (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

As a Senior Automotive Service Advisor at a leading automotive company, you will play a vital role in customer relations while mentoring your team. This full-time position offers a supportive work environment, competitive salary, and comprehensive benefits, including healthcare and a 401k plan. Your responsibilities will include guiding customers through the service process and ensuring their satisfaction.

Benefits

Paid Vacation & 7 Paid Holidays

Matching 401k Retirement Plans

Healthcare Benefits Available

Free Weekly Lunches Provided

Chaplain Support Available

Employee Point Store Access

Qualifications

• Experience in Automotive Customer Service and Service Sales.
• Driving record acceptable to insurer.
• Proficiency in Windows-based software and automotive applications.

Responsibilities

• Greet guests with hospitality and respect.
• Manage store workflow efficiently.
• Build long-term guest relationships.

Skills

Customer Service

Computer Proficiency

Sales Skills

Job description

Job Overview

As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.

• Closed Every WeekendTo Spend Time With Family & Friends
• Matching 401k Retirement Plans
• Paid Vacation & 7 Paid Holidays
• Healthcare Benefits Available
• Free Weekly Lunches Provided
• Chaplain Support Available
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards

Hiring Locations

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicles in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself, and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed.
• Other duties asassigned.

Qualifications

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows-based computer software and automotive store applications
• Experience in Automotive Customer Service and Service Sales

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7 am – 6 pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.