Senior Auto Parts Sales Associate — WOW Customer Service

AutoZone; Madison (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

AutoZone is hiring a Senior Retail Sales Associate in Madison, AL. You will deliver WOW! Customer Service by helping customers find auto parts and solutions, while mentoring teammates and supporting store operations.

You will advise on products, handle installations, and use diagnostics tools to read codes. A strong automotive knowledge base and bilingual communication (English/Spanish) are valued as part of assisting a diverse customer base.

Qualifications

• Strong customer service and communication skills.
• Ability to lead and motivate a team in a retail setting.
• Familiarity with automotive parts and promotions to drive sales.
• Knowledge of store operations, cash handling and safety policies.

Responsibilities

• Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Collaborate with managers and teammates to create a motivated, productive store environment.
• Recommend products, services, and promotions to enhance customer experience and sales metrics.
• Restock merchandise, maintain organization, and follow cash handling procedures and loss prevention.
• Follow safety policies and use PPE to maintain a secure work environment.
• Stay up-to-date on automotive parts, tools, promotions, and assist customers with installations.
• Use diagnostic tools to read codes from customer vehicles and suggest solutions.

Skills

Customer Service

Leadership

Sales Metrics

Inventory Management

Safety Compliance

Product Knowledge

Diagnostics Tools

Education

High School Diploma or GED

Job description

AutoZone is hiring a Senior Retail Sales Associate in Madison, AL. You will deliver WOW! Customer Service by helping customers find auto parts and solutions, while mentoring teammates and supporting store operations.

You will advise on products, handle installations, and use diagnostics tools to read codes. A strong automotive knowledge base and bilingual communication (English/Spanish) are valued as part of assisting a diverse customer base.