Senior Auto Claims Advisor- Remote

AAA - CSAA Insurance Group; United States; Remote; Full time

Job summary

An established industry player is seeking a Senior Auto Claims Advisor to manage complex non-injury auto claims in a remote environment. This role involves investigating claims, explaining coverages, and advising customers throughout the claims process. You'll enjoy a supportive work culture that values empathy and adaptability while providing comprehensive training and development opportunities. If you're ready to make a meaningful impact in the insurance sector and thrive in a fast-paced setting, this position offers a chance to grow your career while serving the community. Join a team committed to innovation and excellence!

Benefits

Performance bonus

401(k) with company match

Paid virtual training

Flexible work hours

Qualifications

• 2+ years of adjusting complex auto claims experience required.
• High School Diploma or 2 years’ experience in customer-facing virtual environment.

Responsibilities

• Investigates and settles auto and property damage claims.
• Handles a diary system to review and resolve claims.

Skills

Empathy

Adaptability

Time Management

Organization

Interpersonal Skills

Computer Navigation

Education

High School Diploma/GED

Bachelor Degree

Job description

Job Title

Senior Auto Claims Advisor - Remote

Requisition Number

R7132 Senior Auto Claims Advisor - Remote (Open)

Location

Nevada - Home Teleworkers

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are actively hiring for a Senior Auto Claims Adjuster! Join us and support CSAA IG in achieving our goals.

Your Role:

As a Senior Auto Claims Adjuster, your responsibilities include handling complex non-injury auto claims, verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will set expectations about the claims process, obtain police reports and witness statements, and keep the member informed of the claim status.

Virtual training:

• Paid virtual training that is a combination of classroom and hands-on job training.

• Training is scheduled Monday-Friday from 8:00am-5:00pm Pacific Time.

• Training starts on 06/09/2025.

Your work:

• Investigates, evaluates, negotiates and settles auto and property damage claims.

• Handles a diary system to systematically review and resolve claims within the specified state compliance guidelines.

• Manages an inventory of claims.

• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.

• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).

• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.

• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.

• Applies knowledge of estimating standards ranging from minor to moderate complexity.

Required Experience, Education and Skills:

• High School Diploma/GED or 2 years’ experience in a customer-facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.

• 2+ years of adjusting complex auto claims experience required.

• May require Adjusters and appraiser license as required by state.

What would make us excited about you?

• Empathy, Adaptability, Time Management, Organization.

• Bachelor Degree, Property and Casualty industry experience.

• Internal CSAA or similar outside auto physical damage training and/or I-Car preferred.

• 2 years of customer service experience in a fast-paced setting.

• Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.

• Capability to train and perform the job in a remote setting as required.

• Outstanding interpersonal and strong computer navigation abilities.

• Ability to handle several tasks simultaneously.

• Insurance experience a plus.

• If working in a remote setting, capability to meet our work from home requirements.

• Bilingual a plus.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

The national average salary range for this position is $27.52. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across all the states we hire in is $24.75-28.95.

We are hiring remote positions anywhere in the United States except for certain states.

CSAA Insurance Group is an equal opportunity employer.