Senior Atlassian Solutions Engineer

ZipRecruiter; Austin (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative organization is seeking a skilled Atlassian Engineer to enhance and support their suite of tools. In this dynamic role, you will design, implement, and maintain systems like Jira and Confluence, ensuring they meet the organization's needs. You'll engage in troubleshooting, user support, and system optimization while collaborating with cross-functional teams. This position offers the opportunity to work in a creative environment where your contributions will drive continuous improvement and innovation. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Qualifications

• 3+ years of experience with Atlassian products and Cloud/Server environments.
• Strong knowledge of Jira administration and workflow design.

Responsibilities

• Administer and maintain Atlassian tools for optimal performance.
• Integrate Atlassian products with other enterprise tools using APIs.

Skills

Atlassian products (Jira, Confluence, Bitbucket)

Scripting (Groovy, Python, JavaScript)

Jira administration

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science

Master's degree in a related field

Tools

Jira

Confluence

Bitbucket

Bamboo

Git

Slack

Salesforce

Job description

Job Description

Salary:

About Us:

We are a dynamic and growing organization committed to delivering innovative solutions to our clients. Our team thrives on creativity, collaboration, and continuous improvement. As part of our expansion, we are seeking an Atlassian Engineer to join our IT/Engineering team and help optimize and support our suite of Atlassian tools.

Role Overview:

The Atlassian Engineer will be responsible for the design, implementation, administration, and ongoing support of Atlassian tools (Jira, Confluence, Bitbucket, etc.) to meet the needs of the organization. This position involves ensuring the tools are performing optimally, integrating them with other systems, troubleshooting issues, and providing end-user support.

Job Duties:

1. Atlassian Tool Management: Administer, configure, and maintain Atlassian tools (Jira, Confluence, Bitbucket, Bamboo, etc.), ensuring their optimal performance and availability.
2. Customization & Configuration: Design and implement customized workflows, schemes, and permission settings to align with business processes. Develop custom solutions using Atlassian APIs and scripting.
3. Integration: Integrate Atlassian products with other enterprise tools (e.g., Slack, GitHub, Salesforce, etc.) using APIs, plugins, and third-party apps.
4. User Support: Provide technical support to end-users, assisting with troubleshooting, configuration, and best practices for using Atlassian tools.
5. System Optimization & Upgrades: Perform routine maintenance and upgrades to Atlassian tools, ensuring all systems are up-to-date and secure.
6. Automation & Scripting: Develop automation scripts using Jira automation, scripting like Groovy or Python, and Jira REST API for workflow efficiency and process improvements.
7. Training & Documentation: Create and maintain user guides, documentation, and training materials. Conduct training sessions for end-users and administrators on best practices.
8. Security & Permissions: Ensure appropriate security measures are in place, including user role management, permissions, and access control to sensitive data.

Required Skills and Qualifications:

Experience:

• 3+ years of hands-on experience with Atlassian products (Jira, Confluence, Bitbucket, Bamboo, etc.).
• Experience with Atlassian Cloud and Server/Datacenter environments.
• Familiarity with scripting (Groovy, Python, JavaScript, etc.) and Atlassian REST APIs.

Technical Skills:

• Strong knowledge of Jira administration, workflow design, permissions, and configuration.
• Experience with integrations (e.g., using webhooks, APIs, plugins).
• Proficiency in version control systems, such as Git, and experience with Bitbucket.
• Knowledge of CI/CD tools, particularly Bamboo or Jenkins, is a plus.

Problem Solving:

• Strong troubleshooting skills and ability to analyze complex technical issues.
• Ability to develop solutions that meet both technical and business needs.

Communication:

• Excellent written and verbal communication skills.
• Ability to work collaboratively in cross-functional teams.
• Comfortable training users and documenting procedures.

Required Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Equivalent experience may be considered in lieu of a degree.

Preferred Education:

• Master's degree in a related field or additional certifications in Atlassian tools, IT administration, or cloud technologies.

Certifications:

• Atlassian Certified Jira Administrator (ACP-100) or similar certifications.
• ITIL, Agile/Scrum, or related certifications are a plus.

Remote Work: This position may involve remote work.