Senior Atlassian Engineer

DRW; Chicago (IL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401k with discretionary employer match

Disability insurance (short/long-term)

Life & AD&D insurance

HSA/FSA options

Employer matching programs

Job summary

DRW, a diversified trading firm headquartered in Chicago, seeks a Senior Atlassian Engineer to own Jira/Confluence platform governance, migrations, and AI-enhanced workflows. You will balance deep technical work with stakeholder communication, guiding platform adoption across business units and external consultants.

The role emphasizes enterprise-scale Jira/JSM/Confluence administration, data migration, HR workflows, CMDB design, and secure integrations with Slack and identity providers.

Qualifications

• 5+ years of Jira Administrator/Developer/Architect experience in an enterprise environment.
• Deep Jira development expertise, including custom workflows and scripting, in an Agile setting.
• Experience administering Confluence: spaces, permissions, templates, and apps.
• Experience migrating Jira and Confluence from Data Center to Cloud, including planning and cutover.
• Hands-on with Jira Service Management and ITSM best practices; design/configure complex service desks.
• Experience building HR and enterprise service workflows in JSM (onboarding, offboarding, case management).
• Experience designing Jira Assets (CMDB), data imports, and integrations.
• Familiar with Git and controlled environment change management.
• Hands-on with AI-native tools to automate business processes; knowledge of guardrails.
• Excellent communication skills with technical teams and stakeholders.
• Atlassian certifications preferred.

Responsibilities

• Platform Administration: Full support of Jira and Confluence end-to-end, governance and configuration standards.
• Cloud Migration: Plan and execute Data Center to Cloud migration with minimal disruption.
• Service Management: Build and optimize JSM service desks, Assets (CMDB), and HR workflows.
• System Integrations: Design and maintain integrations between Atlassian and HR/identity systems.
• Platform Health & Hygiene: Monitor, audit, and maintain data hygiene and performance.
• Automation & Self-Service: Drive automation and self-service to reduce manual effort.
• AI Enablement: Build AI agents and workflows with guardrails to automate triage and knowledge retrieval.
• Platform Roadmap: Shape roadmap with IT leadership and adopt new Atlassian capabilities.
• Stakeholder Partnership: Collaborate across DRW to deliver secure, tailored Atlassian solutions.
• Consultant Management: Align external consultants to meet requirements and deadlines.

Skills

Jira Administration

Jira Development

Confluence Administration

Jira Service Management

Cloud Migration (DC to Cloud)

ITSM Best Practices

HR Workflows in JSM

Jira Assets / CMDB

Git

AI-native Tools

Communication with Stakeholders

Atlassian Certifications

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Jira

Confluence

Jira Service Management

CMDB tooling

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Senior Atlassian Engineer, you will develop and manage our Atlassian platform (Jira, Jira Service Management, and Confluence) and its integrations, and help business units adopt it into their processes. The role balances deep technical and workflow expertise with strong communication skills. You’ll run the platform like an internal product, not a ticketing system: owning outcomes, modernizing how DRW works, and leading the adoption of AI-native workflows across the firm.

You’ll be right at home if you:

• Have 5+ years of experience as a Jira Administrator, Developer, Architect or similar role, supporting Jira, JSM, and Confluence in an enterprise, multi-team environment.
• Deep Jira development expertise, from custom workflows to advanced scripting, ideally in an Agile environment.
• Experience administering and supporting Confluence, including spaces, permissions, templates, and apps.
• Experience migrating Jira and Confluence from Data Center to Cloud, including planning, data validation, and cutover, is a must.
• Hands‑on experience with Jira Service Management (JSM) and ITSM best practices, including designing and configuring complex service desk workflows.
• Experience building HR and enterprise service workflows in JSM, such as onboarding, offboarding, access requests, and employee case management.
• Experience designing and managing Jira Assets (CMDB), including object schemas, data imports and integrations, and linking assets to service requests and workflows, is a plus.
• Comfortable with Git, sandbox‑to‑production promotion, testing, and change management in a controlled environment.
• Hands‑on experience building with AI‑native tools, such as Rovo, Claude, MCP servers, agent frameworks, and prompt‑based workflows, to automate business processes. Practical grasp of AI guardrails such as permissions, data security, and monitoring.
• Excellent communication skills with technical teams, consultants, and business stakeholders.
• Atlassian certifications (e.g., ACP‑120 Jira Administrator, ACP‑620 Jira Service Management, ACP‑420 Confluence Administrator) are highly preferred.
• Have a bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

What you’ll be working on:

• Platform Administration: Full support of our Jira and Confluence environments end to end, setting governance and configuration standards that keep the platform scalable and easy to use.
• Cloud Migration: Help deliver our Data Center to Cloud migration, from planning through cutover, with minimal business disruption.
• Service Management: Build and optimize JSM service desks, Assets (CMDB), and HR workflows (e.g., onboarding, offboarding, case management), streamlining request types, SLAs, and routing so employees get fast, predictable service.
• System Integrations: Design and maintain integrations between Atlassian and adjacent business systems (e.g., Slack, HR platforms, identity providers) so data flows reliably and teams avoid duplicate work.
• Platform Health & Hygiene: Own monitoring, auditing, and data hygiene practices so the platform stays performant, compliant, and audit‑ready.
• Automation & Self‑Service: Drive automation and self‑service that measurably cuts manual effort, improves the user experience, and scales support without adding headcount.
• AI Enablement: Drive AI adoption on the platform by building and deploying agents, connectors, and prompt‑based workflows (e.g., Rovo, Claude, MCP servers) that automate triage, knowledge retrieval, and routine requests, with the guardrails a regulated environment requires.
• Platform Roadmap: Identify opportunities to modernize internal processes and adopt new Atlassian capabilities, and help shape the platform roadmap with IT leadership.
• Stakeholder Partnership: Partner with teams across DRW to understand their needs, align on common processes, and deliver secure, tailored Atlassian solutions.
• Consultant Management: Partner with external Atlassian consultants to ensure deliverables meet business requirements and deadlines.

The annual base salary range for this position is $150,000 USD to $200,000 USD depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long‑term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

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As set forth in DRW ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.