Senior Associate, Workforce Planning

Angi; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Angi seeks a Care Senior Strategy Associate to enhance service delivery for customers and professionals. The role involves data analysis, budgeting, and improving user experience, aiming to optimize operations in this fast-paced, dynamic team environment. Ideal candidates will have several years of analytical experience and exceptional skills in Excel.

Benefits

Year-end performance bonus

Equity package

Full medical, dental, vision package

Flexible vacation policy

Pet discount plans

Retirement plan with company match (401K)

Qualifications

• 2-3 years of professional experience in an analytical role.
• Advanced proficiency in Excel and/or Google Sheets.
• Strong organizational and project management skills.

Responsibilities

• Oversee delivery of service to Angi customers and pros.
• Assist with planning and execution of data analysis and reporting.
• Execute yearly budgeting process in alignment with Finance.

Skills

Organizational skills

Project management skills

Problem-solving mindset

Data analysis

Attention to detail

Communication skills

Tools

Excel

Google Sheets

SQL

Looker

Salesforce

Job description

At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About the team

The Care Operations team is a centralized center of excellence dedicated to managing all workforce management needs across business lines that service customers and professionals such as Pro Support and Homeowner Support. This dynamic team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a vast network of global Business Process Optimization (BPO) agents. The team also plays a crucial role in serving as a direct liaison between the operational business lines and the broader finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

What you’ll do

The Care Senior Strategy Associate will oversee delivery of service to various subsets of Angi customers and pros. This role provides a unique opportunity for an ambitious professional to make an outsized contribution across strategy, operations, and Care. A successful candidate will assist with planning and execution of a variety of critical activities such as data analysis and reporting, budgeting, business forecasting, financial modeling, and improving customers and pros’ end-to-end experience. This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs
• Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints
• Execute yearly budgeting process and ensure alignment with Finance organization on forecasting and actual reconciliation on weekly and monthly basis
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines

Who you are

• 2-3 years of professional experience in an analytical role
• Strong organizational and project management skills, with great attention to detail
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects
• Ability to explain information in a simple, digestible way to a variety of audiences
• Interest in working with a dynamic team in a fast-paced environment
• Driven by data and analytics to deliver impactful solutions
• Experience with Looker, SQL, or other data visualization tools is a plus
• Familiarity with SaaS like Salesforce is a plus

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

• The salary band for this position range s from $60,000 - $80,000 commensurate with experience and performance . Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

About the company

We believe that home is the most important place on earth. That’s why we’re on a mission to help people love where they live. We’ll do this by becoming the home for everything home.

Notice

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