Senior Associate, US Client Services

aresmgmt

New York (NY)

Hybrid

USD 100,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Medical/Rx

Dental and Vision plans

401(k) program with company match

Flexible Savings Accounts (FSA)

Healthcare Savings Accounts (HSA) with

Basic Life Insurance

Voluntary Life Insurance

Long-Term Disability (LTD) insurance

Short-Term Disability (STD) insurance

Employee Assistance Program (EAP)

Commuter Benefits plan for parking and

Job summary

Ares Wealth Management Solutions (AWMS) is seeking an experienced Client Services professional to support investor servicing and transfer agency operations within AWMS. You will assist in onboarding, manage complex workflows, and ensure compliant handling of partner and client requests.

The role emphasizes collaboration with a distributed team, process improvement, and training initiatives to optimize the advisor and home office experience across markets.

Qualifications

7+ years of investor servicing in alternatives investments.
Experience with transfer agents or product sponsors preferred.
Ability to work in a fast-paced, entrepreneurial environment.
Strong communication with external financial advisor clients and investors.
Highly organized and dependable with proficiency in Microsoft Office.
FINRA license is not required but welcome.

Responsibilities

Design and execute processing workflows for shareholder servicing.
Oversee inbound inquiries, resolve shareholder matters, and make outbound calls.
Coordinate with broker-dealer partners on distributions and redemptions.
Lead through expertise and collaboration within a distributed team.
Develop training and onboarding to improve operations.
Maintain trackers and prepare status updates for internal stakeholders and vendor meetings.
Document repeatable procedures and training materials.

Skills

Investor servicing

Fast-paced environment

Service provider tech systems

Effective communication

Highly organized

Microsoft Office

FINRA license

Tools

Microsoft Office

Job description

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Company Description

Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of March 31, 2026, Ares Management's global platform had approximately $644 billion of assets under management(1) with more than 4,400 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit www.aresmgmt.com.

About Ares Wealth Management Solutions (AWMS)

Ares Wealth Management Solutions (AWMS) oversees the product development, distribution, marketing and client management activities of investment offerings for the global wealth management channel. With a team of more than 150 professionals and backed by the power and scale of the Ares platform, AWMS represents one of the most resourced wealth distribution and client service teams in the alternatives industry. AWMS’ mission is to provide advisors and their clients access to innovative, solutions-oriented investment opportunities, across the Ares platform of industry leading credit, private equity, real estate, infrastructure and secondaries strategies. Through our range of institutional and retail structures, coupled with excellent client service and educational resources, we help investors diversify their portfolios with private market solutions that can deliver consistent, long-term growth.

Position Summary

This position is responsible for assisting with client servicing and transfer agency operations within the AWMS client services department, which encompasses four key areas: Investor/Advisor Services, Transfer Agency Oversight, Onboarding, and Controls and Enablement. Support specialized institutional, offshore, tender, and complex transfer agency workflows, including responsibilities currently handled by senior Client Services team members across operational exception management, partner coordination, and process documentation.

Primary Functions & Responsibilities

Contribute to the design and execution of key processing workflows to ensure high-quality shareholder servicing for investors and advisors. Assist in overseeing client service teams handling inbound phone and written inquiries, researching and resolving shareholder-related matters, and making outbound calls as needed.
Support third-party transfer agent functions by helping monitor service levels, assisting in workflow coordination between broker-dealer partners, and participating in technical, design, and operational reviews of distributions, redemptions, and purchases.
Acts as a leader through expertise, collaboration, and a team-first mindset. Serves as a resource to peers, actively supports team development, and approaches all responsibilities with a willingness to contribute wherever needed. Communicates effectively across virtual and in-person settings to foster strong partnerships and seamless collaboration within a geographically distributed team
Collaborate with Ares Wealth Management Solutions and the introducing broker-dealer’s management team to enhance wholesaler operational education, improve processes, and contribute to optimizing the advisor and home office operational experience.
Support the development and implementation of training and onboarding initiatives to ensure a seamless integration of new team members and enhance operational efficiency.
Support complex transfer agency exception resolution, including pending purchases, trade cancellations, re-registrations, intermediary set ups, check stop-and-reissue requests, manual wires, foreign wire instructions, CIP review items, and open problem-item follow-up with the transfer agent.
Coordinate with key distribution partners, custodians, and platforms, to validate trade files, dealer mappings, distribution files, subscription submissions, and platform-specific operating requirements.
Assist in tender offer and periodic liquidity workflows, including playbook preparation, pre-event readiness, tender file reconciliation, DRP versus cash election review, full redeemer validation, missed or late tender escalation, test proration review, live processing support, and post-event issue tracking.
Maintain and update operational trackers and SharePoint logs for corrections, open items, escalations, and transfer agency service issues; help prepare status updates, root-cause summaries, and follow-up items for internal stakeholders and vendor meetings.
Help document repeatable procedures and training materials for new hires and cross-functional partners, including call center guidance, transfer agency workflows, offshore/institutional processes, exception handling, and lessons learned from recurring operational issues.

Experience Required

7+ years of investor servicing in Alternative Investments either with financial intermediaries, transfer agents, or product sponsors
Proven ability and strong desire to work in a fast-paced, entrepreneurial environment required.
Ability to learn and utilize service provider technology systems required.
Effective communication skills required, including ability to interact with external financial advisor clients and investors.
Highly organized, with a conscientious approach to work and dependability required.
Proficient in Microsoft programs.
FINRA license is not required but welcome

Reporting Relationships

Vice President, US Client Services, Wealth Management Solutions

Compensation

The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.

$100,000 - $130,0000

The firm also offers robust Benefits offerings.