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Senior Associate, Strategy & Operations - Payments Risk
DoorDash
Los Angeles (CA)
On-site
USD 78,000 - 115,000
Part time
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Job summary
Join a leading food delivery platform as a Senior Associate in Strategy & Operations specializing in Payments Risk. You will play a pivotal role in protecting DoorDash's integrity by analyzing user behaviors, implementing strategic solutions, and collaborating across teams to support growth while managing risk effectively.
Benefits
Qualifications
- 3+ years of experience in strategy, consulting, or business operations.
- Strong communicator, able to present findings effectively.
- Proficiency in SQL and Excel necessary for analysis.
Responsibilities
- Establish and refine the strategic approach to payments risk.
- Analyze user behavior to identify and counteract negative trends.
- Collaborate with cross-functional teams to mitigate risks effectively.
Skills
Job description
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About The Team
The Payments Risk team is seeking a Strategy & Operations Senior Associate Manager to help reduce payment abuse costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviors that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience. Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform.
About The Team
The Payments Risk team is seeking a Strategy & Operations Senior Associate Manager to help reduce payment abuse costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviors that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience. Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform.
About The Role
Our best Senior Associates are data-driven, truth seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…
You're Excited About This Opportunity Because You Will…
- Establish and refine DoorDash's strategic approach to payments risk- work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors
- Analyze user behavior across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users
- Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
- Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth
- 3+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience
- Experience leading projects, hitting goals, and succeeding in a team environment
- Strong communicator, both written and verbal
- Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$78,200—$115,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
- Seniority levelMid-Senior level
- Employment typePart-time
- Job functionBusiness Development and Sales
- IndustriesSoftware Development
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