Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)

DoorDash; Seattle (WA); Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

DoorDash for Business is seeking a Senior Associate to help grow Self-Serve Meal Manager. You will analyze the funnel from visitors to activation, run experiments across channels, and partner with product and engineering to improve retention and orders. The role blends analytics, growth operations, and cross-functional collaboration.

Remote or hybrid work options available. You will own end-to-end problem solving, develop dashboards, and use AI tools to scale processes while driving measurable

Competenze

• 2-5 years of experience in strategy and operations or growth.
• Strong SQL and data analysis skills.
• Experience running growth/conversion experiments.
• Able to communicate clearly with cross-functional partners.

Mansioni

• Own the self-serve funnel end to end from visit to activation and repeat ordering.
• Analyze data to size problems, segment customers, measure lift, and report results.
• Build dashboards and automated checks to support a growing customer base.
• Engage with customers and partners, translating issues into actionable patterns.
• Collaborate with product/engineering to influence the roadmap and improvements.

Conoscenze

SQL

Analytical

Growth

Communication

Strumenti

Looker

Tableau

AI tools

Descrizione del lavoro

About the Team

DoorDash for Business is building the premier corporate dining and benefits platform-helping companies of all sizes feed their teams through industry-leading products and meal programs.

Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work.

We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

As a Senior Associate on the DoorDash for Business Strategy & Operations team, you will help grow and run Self-Serve Meal Manager, our free, self-serve product that automates recurring meals for teams and offices. Because the product is self-serve, growth is product-led: customers find us, sign up, set up a calendar, and decide whether to stay without a sales rep in the loop. Your job is to make every stage of that funnel work better.

• Acquire: Bring new teams in at the top of the funnel, both on the DoorDash platform (merchandising, in-app placements, lifecycle messaging) and off platform (paid, email, and organic channels).
• Activate: Turn sign-ups into first orders through strong onboarding, and find and fix where customers drop off.
• Retain: Keep teams ordering through a reliable, high-quality product experience, and catch the issues that cause churn before customers leave.

This is a role for someone versatile who will wear many hats: analyst, growth operator, customer-facing problem solver, and product partner. You will be expected to find a problem in the data, work out why it is happening, and drive the fix yourself. The role is built to grow. As the product scales, so will your scope and ownership.

You will report to the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending on preference.

You're excited about this opportunity because you will…

• Own the funnel: Analyze the self-serve funnel end to end, from visitor to sign-up to activation to repeat ordering. Find where customers drop off and run experiments on acquisition channels, onboarding, selection, and promotions to lift conversion and retention.
• Go deep on the data: Write SQL daily to size problems, segment customers, measure lift, and tell a real result from noise. Build the dashboards and automated checks that let a small team support a growing customer base.
• Work directly with customers: Email customers, resolve issues, and run proactive outreach to teams that are stuck, at risk, or churned. Hear first-hand why people stay and why they leave.
• Turn issues into patterns: Translate individual customer problems into trends, then flag them to product and engineering with a clear call on severity: urgent and big, or real but minor, backed by the metric impact.
• Improve reliability: Root cause order defects such as late deliveries, point of sale issues, and failed drop-offs. Work with merchants, Dashers, and support partners on fixes and track the impact on quality metrics.
• Use AI to scale: Build AI-assisted workflows that flag at-risk customers, orders, and merchants, and replace slow manual analysis and one-off fixes with repeatable processes the team can maintain.
• Influence the roadmap: Bring customer, merchant, and order data to product, engineering, and operations partners as clear recommendations.

We're excited about you because…

• You have 2-5 years of experience in strategy and operations or growth, ideally at a marketplace company, a high-growth B2B startup, or an early-stage AI company.
• You are deeply analytical. You write SQL fluently, are comfortable with large datasets, and can get to a root cause and turn complexity into a clear recommendation.
• You have run growth or conversion experiments and can tell a real lift from noise.
• You are hungry to learn and quick to pick up new domains, tools, and skills. You are versatile, happy to switch between analysis, customer conversations, and process building, and you want a role you can grow into.
• You are comfortable in customer-facing work: writing clear emails, handling frustrated customers, and resolving issues with empathy and ownership.
• You have a product mindset. You can spot patterns across customer issues and judge what is urgent and what is not, and you can make that case to product partners.
• You are extremely comfortable using AI (e.g., Claude, ChatGPT, Cursor, or similar) in your daily work to automate workflows, analyze data, and make faster, better decisions.
• You own problems end to end, from diagnosis to testing to rollout, and are comfortable building processes in ambiguous, early-stage environments.
• You communicate with clarity and influence, tailoring your message for customers, merchants, cross-functional partners, and senior leadership.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qu