Senior Associate, Strategic Engagement

Hopscotch Primary Care; Asheville (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Hopscotch Primary Care in Asheville, NC seeks a Sr. Associate, Strategic Engagement to advance patient engagement within our growth team.

You will conduct patient outreach (telephonic and in-person home visits) across Western North Carolina and help patients find access to primary care in our value-based model. Responsibilities include engaging high-priority patients, documenting interactions with HIPAA compliance, and coordinating with families and care teams.

Qualifications

• Proven success in healthcare-related engagement, sales, or marketing.
• A problem-solving orientation and a flexible and positive attitude.
• Proficient with Medicare programs and EMR platforms.
• Ability to travel across Western North Carolina to meet with patients.
• Associate's degree or equivalent education and work experience.

Responsibilities

• Perform patient outreach and engagement with high-priority patients.
• Conduct community-based engagement across settings.
• Document interactions with HIPAA compliance.
• Coordinate with families, caregivers, and healthcare providers.

Skills

Healthcare engagement

Communication

Sales

Independent work

Travel ability

Education

Associate's degree or equivalent

Tools

Excel

EMR platforms

Job description

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.

About the Role

The Sr. Associate, Strategic Engagement will play a key role within the Growth team and will be responsible for improving patient engagement and fostering participation in our care model. This position is dedicated to conducting patient outreach (telephonic and in-person home visits) in Western North Carolina.

What You’ll Do

Patient Outreach & Engagement:

• Connect with prospective, high-priority patients and engage them in Hopscotchor help them find alternative primary care options.

Community-Based Engagement:

• Spend approximately 10% of your time engaging with patients in community settings, including their homes, hospitals, long-term care facilities, and skilled nursing facilities. Reliable transportation is a requirement for this role.

Documentation & HIPAA Compliance:

• Document interactions with patients promptly while maintaining HIPAA standards and confidentiality of protected health information.

Communication & Coordination:

• Communicate effectively with patients, their families, caregivers, and healthcare providers. Ensure all parties involved in the patient’s care are well-informed and aligned on goals.

About You

A great candidate for the role has:

• Proven success in healthcare-related engagement, sales, or marketing roles.
• A problem-solving orientation and a flexible and positive attitude
• Strong people skills and an ability to communicate and build trust easily with Medicare patients
• Sales background preferred but not required
• Proficient in technology, including Microsoft Excel and EMR platforms.
• Ability to work independently in a fast-paced environment while effectively managing multiple priorities.
• Familiarity with Medicare and Medicare Advantage programs and processes is a plus
• Associate's degree preferred, or equivalent education and work experience
• The ability to travel throughout Western North Carolina to meet with patients.

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.