Senior Associate, Service Project Planning

Schneider Electric; United States; A distancia; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental and vision

Paid time off

401(k) with match

Descripción de la vacante

Schneider Electric NA Solar is seeking a Scheduler & Dispatcher to deliver exceptional customer service for North American Solar accounts. You will communicate with customers and internal teams, coordinate field service work, and support the Solar Operations Team.

You will work with the Service Operations Specialist, Field Service Representatives, and the Customer Service Manager to ensure timely service delivery and data accuracy in Netsuite.

Formación

• College diploma required or equivalent related experience.
• Two–Three years of relevant work experience.
• Excellent written and verbal communication skills; ability to build relationships with customers.
• Proficiency with Microsoft Outlook, Word, Excel; ability to navigate mapping apps (e.g., Google Maps).

Responsabilidades

• Serve as hub between customers and internal stakeholders.
• Coordinate field service work and schedules with customers and installers.
• Promote service offers and manage service contracts with stakeholders.
• Track service costs, warranties, and weekly activity reports for service leaders.
• Maintain thorough documentation of service cases and data in Netsuite.

Conocimientos

Relationship building

Customer service

Communication skills

Microsoft Office

Multitasking

Teamwork

Data entry

Netsuite

Educación

College Diploma

Herramientas

Netsuite

Descripción del empleo

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

The purpose of this role is to provide exceptional customer service to our North American Solar accounts. The Scheduler & Dispatcher will ensure that the best service is being offered to our customers and that any issues that may arise are dealt with in a timely and effective manner.

In this position you will be an ambassador for the Solar business as the first point of contact for our customer base. The position is a customer service / administrative position providing support and service for the Solar Business.

The Scheduler & Dispatcher works as a team with the Service Operations Specialist, Field Service Representatives and Customer Service Manager within the Solar Operations Team/Solar business.

The position reports to the Solar Service Business Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Be the hub of communications between customers and internal stakeholders
• Promote service offers to meet customer needs
• Coordinate field service work with customers
• Schedule field services representatives in an efficient manner to minimize, cost, travel time and/or distance as needed, and maximize team utilization
• Follow up and interact with customers and installation teams
• Manage services schedule to prioritize sites with service contracts and escalations. Coordinate with stakeholders to reach a consensus on the services schedule
• Track costs for warranty claims and elevate if the costs are exceeding projections
• Track and schedule field service cases. Prepare a weekly report to summarize activity Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
• Review Installer Reports and reconcile discrepancies as needed
• Participate in quality assurance processes/programs/initiatives as requested
• Develop and maintain effective communication channels with field technicians
• Responsible for maintaining thorough documentation throughout the lifecycle of service cases
• Handle all internal and external customer service requests in Netsuite
• Inspect work orders for completeness and timely close out
• Weekly review and reports to the service leader
• Pulling and processing parts orders
• Maintain data quality in service data management tools
• Communicate effectively between other groups within the company

QUALIFICATIONS:

The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection.

EDUCATION:

• College Diploma

EXPERIENCE:

• Two – Three years relevant work experience

SKILLS & ABILITIES:

• Build relationships with customers
• Excellent written, verbal, interpersonal and communication skills
• Strong customer phone service background
• Proficient use of mapping applications such as Google Maps
• Strong MS Outlook, Word, and Excel skills
• Ability to multi-task, be organized, efficient, accurate, and accountable
• Strong work ethic and capacity to handle high work volume in a teamwork environment
• Exceptional written and verbal communication. This position requires clear and concise communication to effectively drive team and execute customer requests
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently
• Detailed and Accurate Data Entry
• Excellent Customer Service Skills
• Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel, and PowerPoint
• Able to function in a fast-paced challenging environment
• Excellent teamwork, verbal and written communication and people skills a must

We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate.We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.We’re looking for people with a passion for success — on the job and beyond.See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.

What's in it for me?

• Meaningful work where your coordination directly impacts customer satisfaction and operational success
• Career development opportunities in project planning, contract management, and strategic execution
• Exposure to regional operations and cross-functional collaboration with diverse teams
• Supportive environment that values quality, continuous improvement, and professional growth

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.