Senior Associate, Project Manager – Volunteer Experience & Enablement

Capital One; McLean, Richmond (VA, VA); On-site; USD 97,000 - 110,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One seeks a Senior Associate, Project Manager – Volunteer Experience & Enablement in McLean/Richmond, VA. You will represent enablement to product and tech teams, optimize the Volunteer Impact Portal, and drive engagement across support channels and donations programs.

You will partner with cross-functional teams to improve processes, capture user feedback, and deliver meaningful experiences for associates, with opportunities for bonuses and incentives based on performance.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 1 year of experience in project management, program management, or process management.
• Bachelor's Degree or military experience preferred; 2+ years in related roles is a plus.

Responsibilities

• Serve as the voice of Associate Enablement to product and tech teams and align requirements with the Volunteer Impact Portal roadmap.
• Grow and evolve the Community Champions program and manage associate support channels.
• Scope, design, and assess feasibility of an associate donations program.
• Build feedback loops across support channels to surface pain points and drive enablement improvements.

Skills

Enablement

Process improvement

Collaborative work

Customer-centric

Action-oriented

Education

Bachelor's degree

Military experience

Tools

Enterprise tech platforms

Job description

Senior Associate, Project Manager – Volunteer Experience & Enablement### Senior Associate, Project Manager – Volunteer Experience & EnablementApply: McLean, VA: Richmond, VA: Full time: Posted Today: R1004300Senior Associate, Project Manager – Volunteer Experience & EnablementCapital One is a top financial institution dedicated to creating socioeconomic opportunity through inclusive community impact and financial tools. Within Global Enterprise Affairs, our teams collaborate with internal and external partners to foster thriving communities and drive positive change. **The Opportunity** Our Community Impact and Investment team is executing a multiyear transformation to align business strategy with social impact. Sitting within the Associate Activation team—a group dedicated to fostering a culture of service by meeting associates where they are—this role focuses on maximizing the impact of our associate support channels and tech capabilities. You will directly support the team by optimizing processes and experiences on our Volunteer Impact Portal, representing our team's vision to product and tech partners, managing engagement networks, and expanding our giving programs. **Key Responsibilities** * **Tech & Product Representation:** Serve as the voice of Associate Enablement to product and tech teams, ensuring business requirements and associate user experience needs are integrated into the Volunteer Impact Portal development roadmap.* **Community Champions & Support Channels:** Grow and evolve the enterprise-wide Community Champions program, and manage associate support channels.* **Associate Donations Program:** Help scope, design, and determine feasibility of an associate donations program.* **Feedback Loops & Needs Assessment:** Build active feedback mechanisms across support channels to surface platform pain points and continuously improve enablement tools. **What You Bring** * **Enablement & Process Focus:** You loathe inefficient processes, enjoy creating clear documentation, and get energized by building tools that empower others to do their best work.* **Collaborative Relationship Building:** You excel in matrixed organizations, co-delivering solutions across cross-functional product, tech, and business teams.* **Customer-Centric Advocate:** You prioritize the associate experience, holding partners and processes accountable to ensure smooth engagement outcomes.* **Action-Oriented Innovator:** You bring creative problem-solving to platform roadblocks and maintain a strong bias toward action to achieve enterprise goals. **Basic Qualifications** * High School Diploma, GED, or equivalent certification.* At least 1 year of experience in project management, program management, or process management. **Preferred Qualifications** * Bachelor's Degree or military experience.* 2+ years of experience in project management, program management, or process management.* Experience working with enterprise-wide tech platforms or digital enablement tools **At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).**The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $96,500 - $110,100 for Sr. Project ManagerRichmond, VA: $87,700 - $100,100 for Sr. Project ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.