Senior Associate, Product Management – Agent Tooling

Jobtailor; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Capital One is seeking a product leader to craft tooling strategy that empowers service agents to deliver faster, empathetic support. You will build core workflows, integrate AI capabilities, and iterate UI improvements to reduce cognitive load for frontline teams in a fast-paced environment.

You will manage cross-functional teams, maintain a groomed backlog, and translate business strategy into consumer-facing digital products.

Qualifications

• Bachelor’s degree or military experience required.
• At least 1 year of product management or related experience.
• Experience translating business strategy into consumer digital products.
• Experience working on core product platforms powering digital experiences.

Responsibilities

• Partner with servicing, business analysts, and design to craft tooling product strategy.
• Build and iterate on agent workflows using Enterprise platforms and AI capabilities.
• Deliver UI improvements to reduce friction for frontline teams.
• Manage cross-team dependencies and enable partner intents.
• Deliver tooling enhancements for Premium Products and Capital One Travel initiatives.
• Lead an engineering team to deliver high-priority tooling
• Maintain a groomed agile backlog to sustain velocity.
• Develop tooling enhancements to move from reactive maintenance to proactive servicing.
• Integrate AI and industry trends into the product roadmap.
• Communicate strategy and roadmaps with technology partners.
• Collaborate with the Tech Lead to drive agile ceremonies.
• Own near-term roadmap and define success metrics.
• Present a six-month vision to senior stakeholders and partner teams.
• Define actionable problem statements and drive acceptance criteria alignment.

Skills

Product Design

Business Analysis

Data Science

Software Engineering

Agile Methodologies

UI Design

Backlog Management

Education

Bachelor’s degree in Computer Science

Bachelor’s degree or military experience

Tools

Enterprise Platforms

Internal Tools

AI Capabilities

Job description

• Partner with servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, empathetic servicing experiences
• Build and iterate on core agent workflows using Enterprise platforms, internal tools, and targeted AI capabilities
• Deliver intuitive UI improvements that eliminate friction and reduce cognitive load for frontline teams
• Manage cross-team dependencies and enable critical partner intents
• Deliver a resilient tooling foundation for Premium Products and Capital One Travel initiatives
• Manage an engineering team and lead delivery of high-priority tooling enhancements
• Manage a groomed agile backlog to sustain developer velocity
• Develop strategic tooling enhancements to transition from reactive maintenance to proactive servicing
• Integrate industry trends and emerging technologies such as AI into the product roadmap
• Share business strategy and roadmap with technology partners
• Co-create technical solutions with the Tech Lead and facilitate agile ceremonies
• Own and prioritize the near-term product roadmap and define success metrics and measurable outcomes
• Develop and communicate a six-month vision to senior stakeholders and partner teams
• Define actionable problem statements, support iterative software delivery, and drive acceptance-criteria alignment

Requirements

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process
• Bachelor’s degree in computer science or engineering preferred
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in product management and agile delivery, focusing on developing strategic tooling enhancements and managing cross-functional teams. Proficient in translating business strategy into consumer-facing digital products while integrating emerging technologies like AI.

Highest-signal resume keywords

• Product Management Experience
• Agile Delivery
• Cross-Functional Team Collaboration
• UI Improvement Delivery
• Strategic Tooling Enhancements

Hard Skills

• Product Design
• Business Analysis
• Data Science
• Software Engineering
• Agile Methodologies
• User Interface Design
• Tooling Product Strategy
• Acceptance Criteria Definition
• Backlog Management
• Digital Product Development

Soft Skills

• Empathy
• Communication
• Collaboration
• Problem Solving
• Leadership

Industry Keywords

• Digital Experiences
• Consumer Facing Products
• Agile Development Process
• Product Roadmap
• Stakeholder Engagement

Tools & Technologies

• Enterprise Platforms
• Internal Tools
• AI Capabilities