Senior Associate, Process Manager

Jobtailor; Richmond (VA); On-site; USD 87,700 - 100,100; Full time

Benefits offered by this job

Performance-based incentive compensation

Comprehensive health benefits

Job summary

Capital One is seeking a Senior Associate, Process Manager in Richmond, VA, responsible for managing process flows between Brand and Enterprise partners. Candidates should have proven project management experience, strong communication skills, and the ability to self-manage. The role offers a competitive salary range of $87,700 - $100,100 and eligibility for performance-based incentives.

Benefits include a comprehensive set of health and financial benefits, supporting total well-being. This position requires flexibility and a collaborative approach to team and project management.

Qualifications

• 2 years of Project or Process Management experience required.
• Experience with project management software or tools is essential.
• Strong written and verbal communication skills are critical.

Responsibilities

• Lead integrated marketing projects through planning and execution.
• Act as liaison between strategy leads and creative teams.
• Monitor and manage project schedules and risks.

Skills

Project Management

Analytical Skills

Communication Skills

Problem Solving

Flexibility

Education

Bachelor’s Degree or Military Experience

Tools

Project Management Software

Workfront

Google Suite

Job description

Overview

Senior Associate, Process Manager. The Enterprise Brand team is responsible for positioning and differentiating the Capital One brand and empowering teams across the enterprise to deliver a cohesive and powerful brand experience to our employees, customers, prospects and the community at large. This senior associate process manager position will manage the process flow for social and content between Brand and Enterprise partners through completion and manage additional projects throughout the year within the Governance, Tech, Social and Content team.

Responsibilities

• Autonomously lead and drive integrated marketing projects through intake, discovery, and delivery involving Project Planning (documenting objectives, success measures, scope and customer expectations), Governance Planning and Management (roles, responsibilities, interactions, communication), and Project Execution (project schedules, decisions, risk and issue logs).
• Act as liaison between strategy leads, creative teams, business partners, channel workstream leads, and cross-functional team members and conduct and manage all meetings.
• Monitor and manage critical path, decisions, risks, plan contingencies, facilitate scope changes, identify gaps, and build mitigation plans to achieve desired outcomes.
• Support GEO (Generative Engine Optimization) initiatives by facilitating content production process to enable AI Search goals.
• Navigate whitespace comfortably and proactively identify opportunities to establish processes and interaction models that drive work forward.
• Adhere to department/audit policies, procedures, and expectations while managing scope, schedule, resources, and budget to deliver high quality results.
• Work with strategy team to identify and solve opportunities to improve and streamline process and project management practices.
• Communicate effectively with associates of all levels and build relationships that allow for collaboration and open dialogue through difficult conversations.
• Manage many concurrent projects with shifting deadlines/priorities simultaneously.

Who you are

You want to be an evidence-based marketer. Your curiosity is endless. There’s always something else to learn. You’re flexible and not afraid of change—in fact you welcome the challenge. You share your point of view, but seek out what might be missing and listen. You have big ideas and know the best ones are driven by proof, persistence and patience. You’re a storyteller. You simplify the complex and compel your audience to act. You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you. You care about the work, your team and the customers you serve.

Basic Qualifications

• Bachelor’s Degree or Military Experience.
• At least 2 years of Project or Process Management Experience.
• At least 2 years of experience with project management software or tools.

Preferred Qualifications

• 4+ years of Project or Process Management experience.
• 3+ years managing projects for in‑house creative, marketing, or agency teams.
• 2+ years of experience with Workfront.
• Proficiency in Google Suite.
• Ability to self‑manage and escalte potential roadblocks with confidence.
• Strong written and verbal communication skills with exceptional analytical and problem‑solving skills.
• Experience in resource and task management with the ability to explore solution‑oriented approaches based on project‑specific needs.

Salary & Benefits

McLean, VA: $96,500 - $110,100 for Sr. Associate, Brand. Richmond, VA: $87,700 - $100,100 for Sr. Associate, Brand. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Employment Information

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.