Senior Associate, Operations Safety

DoorDash USA; Fremont, Sunnyvale, Mesa, Phoenix (CA, CA, AZ, AZ); Hybride; USD 94 000 - 138 000; Plein temps

Avantages offerts par ce poste

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Résumé du poste

DoorDash Labs is seeking a Senior Operations Associate on the Operations Safety team to help integrate safety into every phase of development and deployment of autonomous products. This role blends hands-on safety operations with data analysis and cross‑functional collaboration.

You will support incident response, maintain SOPs, track safety metrics, and work across engineering, product, legal, and field operations to embed safety into product design and expansion.

Qualifications

• 4+ years in operations, safety, or a related field
• Experience supporting safety or operational systems in a regulated or safety‑critical environment
• Strong written and verbal communication skills, with the ability to explain risk data clearly

Responsabilités

• Support incident response — triage and help resolve safety incidents; document findings and contribute to root cause analysis
• Maintain and improve SOPs — draft, update, and maintain standard operating procedures; flag gaps to the team
• Track safety analytics & reporting — build dashboards and reports on operational safety metrics; surface trends, risks, and recommendations
• Execute on‑site and remote safety operations — monitor operations, run audits and safety checks, elevate issues promptly
• Support cross‑functional safety work — partner with engineering, product, legal, and field operations to embed safety into product design
• Develop training materials — create and update training content and job aids for operators and field teams; onboard new team members

Connaissances

Operations experience

Safety/operational systems

Written & verbal communication

Analytical mindset

On-call readiness (nights/weekends)

Outils

Google Workspace

Jira

SQL

Description du poste

Fremont, CA; Sunnyvale, CA; Mesa, AZ; Phoenix, AZ

About DoorDash Labs

DoorDash Labs is an independent robotics and automation team within DoorDash, focused on transforming last-mile logistics at scale. Our work reaches millions of people — and we're building the operational foundation to make that possible safely.

About The Role

As a Senior Operations Associate on the Operations Safety team, you will be a hands‑on contributor to the safety systems, incident response, and SOP processes that support DoorDash Labs' autonomous products. You will execute day‑to‑day safety operations, analyze incident and operational data, and work closely with engineering, product, and field operations teams to help ensure safety is built into every phase of development and deployment. This is an individual contributor role for someone who thrives at the intersection of operational rigor and cutting‑edge autonomy.

What You'll Do

• Support incident response — triage and help resolve safety incidents; document findings and contribute to root cause analysis and corrective action follow‑through
• Maintain and improve SOPs — draft, update, and maintain standard operating procedures; help ensure compliance across Labs programs and flag gaps to the team
• Track safety analytics & reporting — build and maintain dashboards and reports on operational safety metrics; surface trends, risks, and recommendations to the team
• Execute on‑site and remote safety operations — monitor operations, run audits and safety checks, and elevate issues promptly across remote and on‑site functions
• Support cross‑functional safety work — partner with engineering, product, legal, and field operations to help embed safety into product design, launches, and scale
• Develop training materials — create and update training content and job aids for operators and field teams; help onboard and coach new team members

What We're Looking For

Required

• 4+ years in operations, safety, or a related field — autonomy, robotics, aerospace, or defense experience a plus
• Experience supporting safety or operational systems in a regulated or safety‑critical environment
• Strong written and verbal communication skills, with the ability to explain risk data and findings clearly to cross‑functional partners
• Strong analytical mindset; comfortable with ambiguity and fast‑changing priorities
• Participate in on‑call rotation and promptly respond to on‑call events with urgency and rigor on nights and weekends.

Preferred

• Familiarity with safety management systems (SMS), ISO 45001, or equivalent frameworks
• Experience developing training programs or instructional materials.
• Experience with autonomous systems, robotics deployment, or fleet operations at scale
• Proficiency in Google Workspace, Jira, and SQL

Why This Role

• Help build the safety function at one of the most ambitious autonomy teams in tech
• Direct impact on systems that affect millions of real‑world interactions
• Broad cross‑functional exposure and a clear path to grow within Operations Safety
• Competitive compensation, equity, and benefits

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$93,800 - $138,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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We are pleased to provide our responses to the tools we use for recruitment and how we complied with the legal obligation. For more detail you can consult the following source: https://getcovey.com/nyc-local-law-144 .

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

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As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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